Major Duties

　　Classification: Exempt / Non-BargainingPosition may be located remote. #LI-RemoteConsolidated Communications, Inc. (CCI) is a leading broadband andbusiness communications provider serving businesses and communities in over 20states. Leveraging an advanced fiber network, Consolidated Communicationsoffers a wide range of communications solutions, including: high-speedInternet, data, phone, security, managed services, cloud servicesand business marketing solutions. From our first connection over 125 yearsago, Consolidated is dedicated to turning technology into solutions,connecting people and enriching how everyone works and lives.We are seeking a dedicated and experienced Program Manager to develop andimplement strategies to effectively retain and manage our customer base. Theideal candidate is someone who excels in data analysis, understands customerbehavior, and can translate insights into creative and actionable retentionprograms.

　　Responsibilities

　　Customer Retention StrategyDevelop and implement comprehensive customer retention strategies.Analyze customer data to identify trends, patterns, and potential areasfor improvement.Collaborate with cross-functional teams to align retention initiatives withoverall business objectives.Analytical InsightsUtilize data analytics tools such as MS Excel and Tableau to extractmeaningful insights from customer data.Monitor key performance indicators (KPIs) related to customer retention.Provide regular reports and recommendations based on analytical findings.Churn AnalysisIdentify reasons for customer churn through in-depth analysis.Implement preventive measures to reduce customer churn.SegmentationSegment the customer base based on behavior, preferences, and demographics.Create personalized retention campaigns targeting specific customer segments.Work with marketing teams to ensure personalized communication strategies.Customer FeedbackWork with various internal teams to improve customer operations that affectNPS, churn, and revenue.Cross-Functional CollaborationLead squads composed of analytics, marketing, channel, and operationalteams to execute multi-channel programs and campaigns.Program DevelopmentDesign and execute programs to drive customer retention and revenue growthtargets.

　　Qualifications

　　Strong analytical and financials skills to develop business casesUtilize Microsoft Excel and Tableau to filter/sort large data sheetsSuperior marketing strategy acumen, with history of driving programs toimpact bottom-line performance across both Growth and Base domains.Super communication skills to articulate a vision that generates executive andcross-functional supportDeep understanding of telecommunications technology and competitive landscape.BA/BS/MBA or Equivalent Preferred5-7 years work experience in a telecommunications or technology company.

　　Benefits Offered

　　We are proud to offer a comprehensive and competitive benefits package:401(k) matchingMedical, Rx, Dental and Vision insuranceDisability insuranceFlexible spending accountHealth savings accountLife insuranceTuition reimbursementPaid vacation and personal daysPaid holidaysEmployee Assistance ProgramAnnual bonus program to eligible employee's based upon organizationperformance

　　Salary

　　Pay range (commensurate with skills and experience): $67,632 - $102,511

　　Equal Opportunity Employer

　　All qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, gender identity or expression,sexual orientation, national origin, marital status, familial status,genetics, disability, age, veteran status or any other characteristicprotected

　　Consolidated Communications Enterprise Services, Inc. is anAA/EEO/Veterans/Disabled Employer.