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Program Coordinator (988 Chat/Text) (Multiple Vacancies)

Program Coordinator (988 Chat/Text) (Multiple Vacancies)-March 2024

Piscataway

Mar 28, 2026

About Program Coordinator (988 Chat/Text) (Multiple Vacancies)

　　Position Details

　　Position Information

Recruitment/Posting Title	Program Coordinator (988 Chat/Text) (Multiple Vacancies)
Job Category	Staff & Executive - Healthcare - Administrative Services
Department	UBHC-Access Center-PISC
Overview	New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary	Rutgers The State University of New Jersey is seeking a Program Coordinator in the Lifeline National Backup Center of Rutgers University Behavioral Healthcare.The Program Coordinator provides administrative leadership and supervision to staff of the Lifeline National Backup Center during assigned shift. Provides oversight of all services and ensures compliance with all relevant regulatory standards.Among the key duties of this position are the following: Plans, trains and supervises the work of others engaged in professional and paraprofessional delivery of program specific services. Monitors daily operations and ensures that services are appropriately provided to clients and customers, providing immediate guidance as needed to Call Center's staff. Directly supervises assigned staff. Performs duties relevant to a leadership position and supports goals and objectives of University Behavioral Health Care. Demonstrates knowledge of professional standards and practices in the field of mental health. Maintains knowledge of trends and development in the mental health field; regularly attends and participates in in-service meetings and other designated training events that will enhance clinical skills, and maintain best practices. Maintains appropriate consumer/caller records as mandated by University Behavioral Health Care policy. Monitors staff compliance with all documentation requirements on a consistent basis as monitored by documentation reports, supervisory tools and chart review. Serves as liaison within the collaborating agencies, external funding sources, and other departments within RBHS. Maintains accurate communications in a professional manner. Attends and participates in appropriate meetings according to administrative needs. Communicates to staff in timely manner appropriate information obtained from meetings and conferences to enhance productivity of facility operations.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Exempt
Grade	27S
Position Salary
Annual Minimum Salary	77844.000
Annual Mid Range Salary	94700.000
Annual Maximum Salary	111557.000
Standard Hours	37.50
Union Description	CWA, Local 1031
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

　　Qualifications

Minimum Education and Experience	Master's Degree in a mental health discipline plus four (4) years post master's experience in behavioral health field. An appropriate doctorate may be substituted for two (2) years of experience.
Certifications/Licenses	Applicants possessing a degree in Social Work must have an active New Jersey certification/licensure as required by the State Board of Social Work. All clinical licensing as required by discipline. Licensed in New Jersey to provide mental health services as an independent practitioner.
Required Knowledge, Skills, and Abilities
Preferred Qualifications	One (1) year of prior supervisory experience preferred.
Equipment Utilized
Physical Demands and Work Environment	Physical Demands: This position demands standing, walking throughout the program space. Lifting up to 20 lbs. Work Environment: Handles phone requests under time and decision-making pressure. Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Crisis intervention is a common occurrence.
Special Conditions

　　Posting Details

Posting Number	23ST2638
Posting Open Date
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Piscataway (RBHS)
City	Piscataway
State	NJ
Location Details

　　Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings.

　　Immunization Requirements Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

　　Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

　　It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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