Program Coordinator

　　The Program Coordinator is responsible for ensuring requisite documentation including, letters of good standing, health assessments/immunizations, transcripts, USMLE scores, clinical assessments and any clerkships applications associated in the clinical sciences program are efficiently processed within designated timelines. They further assure that the information on requisite documentation is accurate, complete, and meets University and hospital requirements. They provide excellent customer service to both students and hospital partner and work to overcome student issues to promote student success. This position will report to the Manager, Clinical Administrative Operations.

　　Essential Functions

　　Submits all requisite paperwork to hospitals for students completing various clinical rotations including letters of good standing, health assessments/immunizations, transcripts, USMLE scores, clinical assessments, and any clerkships applications. Ensures the Sharepoint sites are updated weekly with paperwork needs and ensures deadlines are met.

　　Ensures hospital rosters are updated weekly to reflect new additions and students who have been removed.

　　Ensure all paperwork is scanned into OnBase.

　　Responsible for ensuring all health documentation is updated and valid prior to the beginning of any clerkship.

　　Provides and actively tracks follow-up on outstanding documents needed to begin clerkships.

　　Reviews elective clinical assessments that are received and provides them to the registrar team for final review and grading.

　　Provides daily oversight of the Clinical Evaluations and Hospital Paperwork email box(s). Works closely with the team to disseminate information and ensure hospitals are answered within 24-48 business hours.

　　Ensures all SGU students are credentialed and can begin clinical clerkships.

　　Prepares and sends out all necessary correspondence with SGU students

　　Uses Banner, Clerkship Management, Infoview, OnBase, ClinEval and other systems to perform daily tasks and general data entry.

　　Provides valuable customer service to clinical students and hospital partners.

　　Ensures Clinical Assessment forms are received within 30 days after the clerkship ends.

　　Ensures proactive approach to graduation audit to meet graduation requirements efficiently.

　　Gives feedback on emerging student needs and helps develop innovative solutions to meet them, solving unique and complex problems with broad impact to student satisfaction.

　　Documents appropriate procedures, instructions, and rules to share knowledge and creates standard operating procedures.

　　Collaborates with other key stakeholders including leadership, legal and regulatory compliance.

　　Completes other projects and duties as assigned.

　　Essential Knowledge, Skills & Abilities

　　Solid computer skills with Microsoft Office Suite, Internet applications, database software, and Banner, CSM highly desirable.

　　Familiarity with NBME, ECFMG/USMLE guidelines and other pertinent policies and procedures necessary for licensure of international medical graduates (IMGs) desirable.

　　Writes and speaks professionally; presents information in a way that is understandable and clear to students, administrators, peers, and stakeholders.

　　Demonstrated ability to work independently and as part of a team.

　　Develops and adheres to timelines; ability to organize and prioritize.

　　Demonstrates a professional image reflected in behavior, maturity, and integrity.

　　Ability and willingness to learn quickly. Must be service oriented.

　　Exhibits credibility and can persuade and convince others.

　　A team player, respectful of others and capable of working well with a wide variety of associates.

　　Qualifications

　　A Bachelor’s degree is required; relevant experience in either medical education or a heavy volume customer service field may be substituted for the bachelor’s degree requirement.

　　1-2 years prior experience in education or a field related to counseling or customer service preferred.

　　Work Environment/Physical Demands

　　This job is performed at a workstation in a positive, creative and collaborative environment that may sometimes become quite noisy.Hours and Travel

　　A typical work week is 37.5 hours Monday through Friday 9am to 5pm.

　　This job may require some OT work during peak periods.

　　Travel is not required for this job.

　　The anticipated salary range for Program Coordinator is $36,550 to $43,000. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.

　　We Are

　　· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

　　· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

　　· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

　　· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

　　· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

　　About University Support Services, LLC

　　University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

　　USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.