Cornerstone OnDemand is seeking French & English-speaking Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.

　　In this role you will...

　　Assist Customers with their technical and operational queries & problems related to Cornerstone Products via email, ticketing system and phoneEnsure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements Resolve Customers' issues where possible otherwise provide the relevant information & analysis for further Support levels Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally Collaborate with other technical teams on case resolution

　　You've got what it takes if you have...

　　Fluency in written and spoken English and FrenchExperience in Customer SupportExcellent written and verbal communication skills as well as active listening skills Flexibility, ability to change priorities quickly and capacity to handle multiple tasks Analytical and technical skills Effective time management skills

　　Nice to have:

　　Knowledge of SQL, SSO, Networking or API'sExperience in technical support