There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

　　John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

　　Primary Location: United States (US) - Iowa - Rock Valley

　　Function: Customer & Product Support

　　Title: Product Support Specialist - 105190

　　Onsite/Remote: Partial Remote Position

　　Your Responsibilities

　　As a Product Support Specialist for A&I Products US located in Rock Valley, IA , you will…

　　Assist and advise channel partners and field staff in solving technical issues and parts look-up responsibility for all products

　　Resolve in-field problems, collect data, and advise corrective actions needed while conveying to channel partners how to effect remedy and appropriate follow-up

　　Initiate and Submit Warranty Return Goods Authorization (RGAs) / Return Material Authorization (RMAs) for defective parts

　　Develop and deliver product training, technical, and/or business management training to channel partners, company employees or customers

　　Investigate Non-Conformances and apply Corrective Actions

　　VISA Sponsorship is NOT Available for this position

　　What Skills You Need

　　Excellent verbal and written communication skills, interpersonal and organizational skills

　　Ability to multi-task and work effectively

　　Coach, Develop, and Lead in a team environment

　　Ability to learn and operate multiple business systems like SAP, AS400, and Microsoft products

　　Ability to travel up to 25%

　　What Makes You Stand Out

　　Previous customer support experience with customer interaction regarding products, parts, and services

　　Work experience in a call center environment

　　Bilingual in French and English

　　Education

　　Ideally you will have a degree or equivalent related work experience in the following:

　　Bachelor’s Degree in Marketing, Agriculture, Business, or other related discipline, or equivalent related work experienceWhat You'll Get

　　At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

　　Flexible work arrangements

　　Highly competitive base pay and performance bonuses

　　Savings & Retirement benefits (401K and Defined Contribution)

　　Healthcare benefits with a generous company contribution in the Health Savings Account

　　Adoption assistance

　　Employee Assistance Programs

　　Tuition assistance

　　Fitness subsidies and on-site gyms at specific Deere locations

　　Charitable contribution match

　　Employee Purchase Plan & numerous discount programs for personal use

　　Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL

　　The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

　　The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

　　ACA Section 1557 Nondiscrimination Notice

　　The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.