Product Support Manager Engines

　　Last Updated Date: Jan 23, 2024

　　Location:

　　CZ

　　Company: Doosan Bobcat EMEA

　　Job Information

　　Position Summary: The Product Support Manager Engines is responsible for the technical engine product support to Internal (Field Staff, Product Business Unit, Technical Literature Group, Parts Operation) and External requirements (Dealer Service Operations) – EMEA wide.

　　Role & Responsibility

　　Field Service Visits:

　　High priority technical engine issue investigation and troubleshooting

　　Voice of Customer collection

　　Identification and correction of technical product problems:

　　Identify technical engine issues from the field feedback/warranty, take necessary steps to isolate the root cause and provide technical solution (drive containment plan/corrective action)Field Staff & Internal Training:

　　Assist in identifying and creating content for technical engine service training material

　　Perform field staff (Service Manager) training (min 1 time/year) on annual product changes and new technology

　　Assist in technical engine service training to internals (where needed)

　　Engine OEM contract set-up and review:

　　Represent Service in engine OEM contract negotiation and mitigate with engine OEM, in case of dispute or non-performance escalationService Communication:

　　Provide technical material content related to engine troubleshooting/issue resolution

　　Provide status update to field staff on technical engine issues

　　Technical support in “New Product Development” projects:

　　Follow up on Engine “New Product Development” related Service tasks. Identify requirements for aftermarket service support (diagnostic tools, licenses, special tools, …) and set-up process with OEM engine supplier for service support (where needed)

　　Service Innovation

　　Job Requirement

　　Education & Qualification: Engineering - Masters Degree / Allow Equivalent

　　Language:English, Other languages are an asset

　　Extensive technical engine knowledge and experience (preferably in Automotive)

　　Excellent understanding of customer requirements

　　Ability to negotiate and mitigate with engine OEM suppliers

　　Well organized and able to manage multiple engine OEM suppliers at different levels

　　Good understanding of communication protocols (CAN, LIN, …) and emission control systems

　　Good communication skills, verbal and written

　　Good computer skills (MS office)

　　Autonomous

　　Experience: 5>7 years

　　5 years similar position for engine OEM manufacturer or large equipment sales company

　　Travel Standard: 10 - 24 %