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　　Job Description

　　Owns the team/sprint backlog and sets priorities to deliver value based on customer roadmap and features.

　　Partner with Product Manager to ensure alignment to vision and purpose

　　Review, guide, and lead Business Analysts in requirements gathering and refinement

　　Configure, design and manage JIRA/Confluence pages in support of the project

　　Willingness to write and record business requirements

　　Remain aware of all areas of the project and the requirements progress

　　Provide test case review and approval

　　Lead meetings with stakeholders and requirements review sessions

　　Identify gaps in project plan and requirements

　　Consistently consider the customer point of view and member experience

　　Manage priority of work, which features should be developed and when

　　Offer advice and opinion on change management, marketing, and communication strategies

　　Escalate blockers, issues, or unexpected dependencies quickly

　　Create and present summaries, including pros/cons, of important decisions which are uncovered

　　Qualities

　　Strong communicator, ability to speak honestly to all areas and levels of management

　　Experience managing and building products with JIRA, Confluence

　　Knowledge of payments (ACH, Card, PayPal, etc.)

　　Ability to understand the dependencies and counterfactuals of design/business decisions

　　Willingness to question strategies and decisions

　　Comfort challenging business analysts to refine their requirements and user stories

　　Ability to quickly change topics and juggle multiple distinct focus areas

　　​

　　Hiring Requirements

　　• Bachelor's degree or advanced degree (where required)

　　• 3+ years of experience in related field

　　• In lieu of degree, 5+ years of experience in related field

　　• Product Owner certification preferred (Scrum Alliance or SAFe).

　　It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

　　Blue Cross NC is a fully taxed, not-for-profit North Carolina company with major operations centers in Durham and Winston-Salem. We employ more than 5,000 people who are passionate about health care, and we serve more than 4.3 million members.

　　Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

　　E-Verify

　　Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.

　　Third Party Staffing Agencies

　　Blue Cross NC does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specific position. Unsolicited resumes sent to Blue Cross NC from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Blue Cross NC and do not obligate Blue Cross NC to pay fees if we hire from those resumes.