Description

　　The Product Safety and Compliance teams ensure Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task of Product Safety and Compliance Operations (PSC-Ops) is classification of ASINs through several methods; including Rule Writing, manually reviewing each ASIN and using customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for regulatory purposes.

　　This ensures that Amazon sells legally compliant products that are safe for customers, storage and transportation. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and that appropriate actions are taken to eliminate any safety hazards for customers. This covers both local, international and internal policies in place.

　　Your job responsibilities as a Sr. Associate may include:

　　Identify and remove from the website products that violate our policies and proactively satisfy Amazon’s regulatory obligations for these products.

　　Classify products based on their potential hazardous and safety risk, for safe storage, ingestion and manipulation based on SOP

　　Remove from marketplaces or escalate unsafe products to protect customers

　　Ensure that products have been tested in certified laboratories and that they comply with the legal requirements of each country

　　Provide classification for complex ASINs that are blocked based on Ingredients, regulatory expertise and guidelines

　　Follow the steps provided in the different PSC-Ops SOP to ensure healthy Selling Partner Experience (SPX) when addressing Safety and Compliance risk.

　　In addition to the core responsibilities listed above, you will be expected to take on a larger organizational role. These can include tasks such as:

　　Identification & implementation of improvement opportunities/automation to enhance process efficiency, quality and customer experience with measurable impact

　　Responsible for quality, root cause analysis on process & quality gaps and recommend corrective actions

　　Training and mentoring new hires and other associates, suggests improvements to training

　　Creation and maintenance of SOPs and owns process updates

　　Understanding of metrics, deep dive on KPIs, troubleshooting on reports and multiple data sources

　　Flagging any updates received from stakeholders on process to Lead/Manager

　　Active participation in stakeholder calls, leading and documenting the discussions

　　Conduct feedback sessions, Training need identification (TNI) and maintenance of quality records and documentation.

　　The ideal candidate should exhibit the following behavioral traits:

　　Proven multitasking skills

　　Demonstrated ability to embrace constant change with flexibility and good grace.

　　Demonstrated appropriate sense of urgency and adaptability in response to changing business needs.

　　Schedule flexibility to work at least one day of the weekend.

　　Makes smart and timely decisions. Understands when to own a decision and when to receive input from others.

　　Embodies the Amazon Leadership principles

　　We are open to hiring candidates to work out of one of the following locations:

　　Virtual Location - CRI

　　Basic Qualifications

　　High school or equivalent diploma

　　1+ years of data-driven business operations processes experience

　　Working proficiency with MS Excel.

　　Speak, write, and read fluently in Portuguese.

　　Speak, write, and read fluently in English.

　　Preferred Qualifications

　　Knowledge of consumer product compliance processes and regulations

　　Experience in regulatory compliance management with government agencies

　　Bachelor's degree

　　Experience in peer coaching, mentoring, and/or training.

　　Continuous improvement certifications like Lean Six Sigma, Agile, Scrum, PMP.

　　Experience writing in SQL, using Power BI, Quicksight