Description

　　Amazon’s global middle mile operation is always evolving. As a Process Improvement Specialist Concessions, you’ll streamline and elevate our processes. You’ll work with management teams to help us meet a number of operational goals so that we meet our customer's high bar on customer experience on quality and speed of delivery. Concessions (customer refunds) is one of the most customer facing and complex areas of the business which we have. This dynamic role offers plenty of opportunities to continue learning every day.

　　Key job responsibilities

　　Derive insights from data and combine with on floor observations and stakeholder feedback to identify inefficiencies in current operations and generate ideas for process improvements at the sites

　　Be hands-on in driving the delivery of critical process improvement initiatives to improve customer experience while making our processes more efficient, offering data-led solutions for changes that will see long-term improvements

　　Manage all aspects of project planning, requirements definition, risk management, communication, and implementation plan.

　　Interact, align and collaborate with a broad set of stakeholders across Amazon’s operational and technical teams

　　Manage communication to senior stakeholders.

　　Support Operations to sustainably achieve short-term goals as required, while in parallel driving longer-term programs

　　Write and review strategic documents.

　　A day in the life

　　As a Process Improvement Manager, you’ll be at the forefront of making Amazon’s logistics better – which in the ATS Concessions team means improving our processes so we deliver great experiences for our customers. You will be responsible for the Concessions related customer experience performance of our middle mile network.

　　Part of your role will involve identifying where processes could be enhanced, using data to identify improvement opportunities and auditing processes. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.

　　About the team

　　Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

　　We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

　　We are open to hiring candidates to work out of one of the following locations:

　　Luxembourg, LUX

　　Basic Qualifications

　　A degree in business, supply chain, transportation, economics or a technical field

　　Relevant experience in using data or anecdotal evidence to influence business decisions

　　Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

　　Preferred Qualifications

　　Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

　　Experience in Lean, Six Sigma and Kaizen techniques

　　Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.