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Process Design Consultant II - Global Operations
Process Design Consultant II - Global Operations-March 2024
Charlotte
Mar 28, 2026
ABOUT BANK OF AMERICA
Bank of America is a leading financial institution, serving consumers, small businesses, and large corporations with a full range of banking, investing, and other financial products and services.
10,000+ employees
Financial Services
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About Process Design Consultant II - Global Operations

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Enterprise Job Description:

  Accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions and MBB. May be Green Belt or Black Belt certified. May be responsible for managing, training and developing associates on the team.

  Required Skills: (Must have these skills to be minimally qualified)

  7 or more years relevant work experience assessing, analyzing and designing processes Experience with and strong knowledge of business process management methodologyStrong and effective communication and presentation skills; verbal and writtenWorking knowledge of Global Operations and/or workflow solutionsProficient in process analysis and target state designProcess map and journey development and design skills - intermediate VisioGood business judgement for risk/reward trade offsAbility to work independently and achieve resultsHighly organized and able to effectively multi-taskDemonstrated ability to establish relationships with partners, peers and leadersUndergraduate degree and/or relevant experience

  Desired Skills:

  Traditional industrial engineer experience in financial services or manufacturing preferredGraduate degree and/or certification in Industrial Engineering, Six Sigma or Business Process Management preferredKnowledge of workflow processes and toolsHigh-level knowledge of Agile methodologies; familiarity with JIRA a plusChange management or project management experience preferredComfortable navigating ambiguous situationsEnthusiastic, energetic, determined and positive - especially under pressure

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

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