Job Description:

　　Serves as a fully seasoned, proficient, and technical point of contact for CashPro Connect Payments implementations. Supports the process of translating business needs into formal Business Requirements deliverables. Acts as liaison between the business unit, clients, and vendors. Utilizes complex applications, systems, and often new technologies. Routine accountability is for technical knowledge and capabilities, typically as an individual contributor. Often provides oversight and guidance to more junior business and systems analysts. IT degree preferred or equivalent experience. Typically requires a minimum of 5-7 years of applicable experience.

　　Responsibilities:

　　• Assist Payment Origination clients in readying their computer applications and business processes and provide guidance to clients during the EDI implementation process.

　　• Manage multiple new and maintenance requests simultaneously.

　　• Interact with various internal bank and external resources to complete implementations successfully including Fulfillment, Technical, LOB Operations, Vendor, International, Data Transmission, and Product Management resources.

　　• Educate and counsel customers regarding payment networks, EDI message standards, data communications, and security issues with a strong focus on the ACH network as well as Wire Transfer and Check Processing including documentation (i.e., file specifications) the client will use as a guide for their internal development.

　　• Explain all aspects of the requested EDI services.

　　• Participate in technical kickoff meetings, gather necessary requirements to meet client objectives, perform setups, recommend, and conduct end to end testing, and monitor initial live files/activity once in production.

　　• Ensure the client can use the EDI services effectively.

　　• Maintain and/or contribute to a project plan for client and internal use.

　　• Act as the single technical point of contact for client inquiries and guidance during the EDI implementation process.

　　• Initiate transition to client support services upon completion of successful monitoring of live files/activity.

　　• Provide consultative guidance as necessary for internal constituents including Sales, Fulfillment, Product Management, and LOB Operations partners

　　Required Skills:

　　• Cash management background with knowledge of electronic payments

　　• Previous experience as a project manager or business analyst in cash management implementation, operations, customer service, technical consulting, sales, or systems

　　• Previous positions must have included extensive customer contact

　　• Familiarity with the ACH network and related bank services

　　• Strong interpersonal and project management skills to achieve cooperation/coordination of multiple tasks performed by other business units w/in the bank

　　• Presentation skills are necessary

　　• The ability to communicate effectively with multiple levels in the customer organization

　　• The ability to deal effectively with multiple deadline-driven, customer-sensitive projects and tasks

　　• Strong time management and task prioritization skills

　　• The ability to communicate clearly and concisely both verbally and in writing

　　• PC proficiency - experience with Windows and all Microsoft Office applications

　　• Knowledge of XML & EDI translation software, XML & EDI message standards, and/or electronic banking applications such as Vector: Advantage [Connexion]

　　• Knowledge of ISO20022 XML and X12 standards

　　• Familiarity with file processing and transmission flows

　　• Accredited ACH Professional certification a plus

　　• Experience with Altova XML Spy a plus.

　　• Proven communication, technical, analytical, and customer relation skills

　　• Banking and treasury management services focusing on payments technologies, electronic commerce, encryption, and data communications

　　• Strongest candidates are those with proven technical, business and project management skills who must work well without supervision.

　　• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions

　　• Excels in working among diverse viewpoints to determine the best path forward

　　• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

　　• Commitment to challenging the status quo and promoting positive change.

　　• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

　　• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40