3201 S 323rd St, Federal Way, Washington, 98001-5023, United States of America

　　The ITSM Process Management team is looking for a highly motivated Process Analyst to join our dynamic team of talented individuals.

　　Job duties include, but are not limited to:Support processes for Knowledge, Incident, Problem, Request, and Service Catalog as they relate to service managementCreate and manage Problem records from identification to resolutionPerform trend analysis to identify recurring issues and pain points for end usersEvaluate how system changes will impact customersCollaborate with development and testing teams on resolutions to reported issues and problemsCreate, approve, and manage Knowledgebase articlesCompare records in ServiceNow against documentation best practicesCollaborate with various stakeholders to ensure proper service level managementRequired Qualifications:

　　Working knowledge of the ServiceNow platformGeneral knowledge of Microsoft Office Suite; Expertise in Excel a plusCritical thinking and problem solving skillsAbility to host and facilitate meetingsHigh School diplomaPreferred Qualifications:Comprehensive knowledge of ServiceNow's Knowledge, Incident, Catalog, and Reporting applicationsWorking knowledge of HTML or other coding languageExperience with training or presenting to large audiencesCandidates near an office location will be required to be on site 3 days per month.

　　Preferred Locations:Federal Way, WABrentwood, TNMalvern, PADenver, COWhat We'll Provide:

　　More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash outSupport for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and moreProfessional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

　　Salary/ Wage Range

　　$18.56 - $27.26 / hour

　　Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits