Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

　　As the Private Excursions Manager, you will lead all aspects of the development supporting our global private experiences' portfolio. You will work alongside our third-party vendors and internal partners to build all tour customizations and assist in the development of pre-designed tailor-made experiences. You will coordinate the procurement, negotiation, and new product development of unforgettable private experiences!

　　You will report to the Mgr-Product Development.

　　Responsibilities

　　Responsible for leading the growth of private, group, and VIP tour arrangements as well as maintaining private tour programs and vendor relationships.

　　Seek out guest contact! Liaise directly with guests to understand their travel preferences and build unique experiences that surpass the guests’ expectations.

　　Collaborate with shipboard operations, Assistant & Regional Managers to coordinate both the operational and revenue-related aspects of the private tour operations.

　　Lead private incentives and group tours to individuals seeking exclusive or valued big group experiences.

　　Partner with Business Systems Management, Concierge & VIP Services, Disney Cruise Line Marketing, Public Relations, Operations Integration, and Guest Services regarding private and/or group tours.

　　Stay closely aligning with digital and marketing partners to build a cohesive and impactful promotional strategy to generate demand for private port adventures.

　　Innovate new product lines and implement improvements in current offerings, prices, and processes to meet revenue targets for the fleet; partner with the Cruise Activities team to implement all changes and additions to the online inventory in Seaware for Port Adventures.

　　Partner with Cruise Activities and Guest Communications on all communication to guests seeking exclusive or group experiences.

　　Support the Concierge team to ensure all guest inquiries are handled and responded to on time.

　　Negotiate annual price increases with third-party vendors to stay competitive in the market.

　　Serve as the point of contact for private and/or group development and operational problem resolution and represent the department in various committees and meetings across the organization.

　　Lead our accessibility focus.

　　Support the Regional Managers in developing products that meet the unique needs of each region and to develop port portfolios in each destination.

　　For areas of responsibility, coordinate documentation and updating SMS as it relates to safety and environmental matters and LOG guidance on any other processes.

　　Responsible for department needs as it pertains to Walt Disney World Corporate Insurance and Disney Cruise Line Risk Management to collect business licenses, insurance certificates, and other required information.

　　Basic Qualifications

　　3 years’ experience in the private excursion/group/VIP tours sector.

　　A solid understanding of the European private vehicles' business.

　　Open to travel to develop Private Excursions.

　　Possess a passion for organization, initiating problem-solving and teamwork.

　　Has shown proficiency and proven experience using Microsoft Windows & Office with emphasis on Excel and PowerPoint.

　　Able to lead several projects at a time and to independently prioritize and meet timelines.

　　Communicates effectively and with poise both verbally and in writing, all while having excellent listening skills and outstanding professionalism.

　　Shown ability to handle confidential information.

　　Self-motivated, organized and detail oriented.

　　Desired Qualifications

　　3 years’ experience in the travel/tour industry handling third-party vendors.

　　Familiarity and experience with the travel/excursion/recreation industry.

　　Required Education

　　Bachelor or associate degree in Tourism/Hospitality or related area of study or equivalent work experience.#DCLPJ

　　Job ID: 10075977

　　Location: Celebration,Florida

　　Job Posting Company: Disney Cruise Line

　　The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.