Print Shop Associate

　　General Information

　　Press space or enter keys to toggle section visibility

　　City

　　Broadview Heights

　　State/Province

　　Ohio

　　Country

　　United States

　　Department

　　Service Delivery

　　Date

　　Monday, January 22, 2024

　　Working time

　　Full-time

　　Ref#

　　20032185

　　Job Level

　　Individual Contributor

　　Job Type

　　Experienced

　　Job Field

　　Service Delivery

　　Seniority Level

　　Associate

　　Currency

　　USD - United States - US

　　Annual Base Salary Minimum

　　24,600

　　Annual Base Salary Maximum

　　49,200

　　The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

　　Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

　　Description & Requirement

　　Press space or enter keys to toggle section visibility

　　About Xerox Holdings Corporation

　　At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.

　　Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging. (https://www.xerox.com/en-us/jobs/diversity)

　　Overview:

　　ComDoc, A Xerox Company, is seeking a Print Shop Associate to support our customer located in Broadview Heights, OH. Primary responsibilities of a Print Shop Associate will be in operational fulfillment of resource center materials. The right candidate will have print industry awareness and copier management.

　　What You’ll Do:

　　Follows production workflow to produce high volumes of work, using high end digital printer / copier equipment

　　Operates copy or scanning equipment

　　Delivers completed jobs on time

　　Effectively prepares and troubleshoots various file formats and changes to PDF print-ready status

　　Checks for quality via daily inspections

　　Clears paper jams and informs technicians of specific problems

　　Answers customer questions regarding status or feasibility of job requests

　　Answers and direct calls appropriately

　　Maintains the highest levels of customer care while demonstrating a friendly and cooperative attitude

　　Demonstrates flexibility in satisfying customer demands in a high volume, production environment

　　Adheres to all safety procedures

　　Maintains all logs and reporting documentation with great mindfulness

　　Loads media and consumables for fulfillment and print equipment / printers

　　Maintains a neat and tidy work area

　　Removes media / paper jams

　　Monitors, processes and organizes job queues for deadlines

　　Completes assigned reports properly and in a timely manner

　　Escalates copier service calls, cleaning and preventative care to assist service technician, if necessary

　　Works with internal marketing team and various vendors to ensure all projects are produced on time and within budget

　　Updates job tickets, reports and/or billing

　　What You Need to Succeed:

　　Demonstrate excellent people skills, self-motivation, and good organizational skills

　　Confident working with computers and data entry; MS Office (Word, Excel, Outlook and PowerPoint) experience

　　Able to work under pressure to deadlines

　　Able to operate machinery

　　A good team worker

　　Excellent attention to detail

　　Able to follow instructions

　　Flexible and willing to do a variety of tasks

　　Knowledge of operating digital presses and setting up / imposing various types of print jobs through automated workflows

　　Managing various MIS Reports

　　Collection of billing data and analyzing the data collected from various sources to prepare billing reports

　　Collection of call (ticket) data from various sources to prepare SLA report.

　　Managing day to day operations for Xerox MPS accounts

　　Good Communications skills and experience in coordinating with cross-functional teams

　　Good client interaction and customer relationship skills

　　Candidates from IT / MPS environment preferred

　　How We Set You Up for Success:

　　Hands-on training of Xerox equipment and all aspects of the Print Shop Associate role and responsibilities

　　Job shadowing to thoroughly prepare you to make deliveries and perform installations independently

　　Ongoing career development training

　　What We Offer:

　　Competitive compensation (hourly compensation and applicable overtime)

　　Comprehensive benefits offerings (including medical, dental, vision, life insurance)

　　Retirement Plan – 401k

　　Paid holidays, personal choice days, and paid time off

　　A culture that offers flexibility and a healthy work life balance

　　#LI-CL1

　　Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.