Come Create at Ricoh

　　If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

　　Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

　　Invest in yourself

　　At Ricoh, you can:

　　Choose from a broad selection of medical, dental, life, and disability insurance options.

　　Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

　　Augment your education with team member tuition assistance programs.

　　Enjoy paid vacation time and paid holidays annually.

　　Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

　　POSITION PROFILE

　　The Field Representative I, Services Onsite Technician is responsible for the daily support, service, repair and availability of RICOH managed devices within a specified geographic area. Responds to service requests and device alerts as well as technical support and training with a focus toward customer service. Capable of device set-up and installation, preventative maintenance, and routine service of assigned RICOH and 3rd party manufacturer devices. Serviceable device types include printers and multi-functional devices as well as other assets supported as part of RICOH's Service Advantage program (thermal print, lockers, robots, etc.) Documents all service calls and requests using RICOH OFSC and customer provided (when applicable) systems. Works to ensure that the service level agreements between the customer and RICOH are achieved.

　　JOB DUTIES AND RESPONSIBILITIES

　　Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements

　　Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, installation, component replacement, device hot swap, removal, and retrofits on assigned equipment

　　Utilizes remote support resources to resolve service issues and minimize dispatch

　　Escalates issues to Level 2 and technician resource support as necessary

　　Performs basic and advanced installations, sets up IP addresses, downloads printer drivers and provides customer training on supported devices

　　Documents all service call and request activity using OFSC and other applications when applicable

　　Replenishes and replaces consumables and supplies for devices at assigned locations

　　Responsible for the accurate management and maintenance of their parts, supply, and asset inventories

　　Monitor and return unused and excess RICOH owned supplies as PAR levels dictate

　　Adheres to IMACD process, supporting functional tasks and communicating statuses in a timely manner

　　Demonstrates technical expertise and good customer relation skills

　　Achieves expected productivity levels associated with assigned workload and level of experience

　　Proactively communicates to the customer the status of problem resolution

　　Provides regular updates including fleet status and performance to the Service Delivery fleet manager(s)

　　Adherence to all RICOH and Customer safety and security measures

　　Perform meter read or meter captures at appropriate intervals for accurate billing

　　May travel between customer's buildings and locations within a specified geographic area

　　Manages device inventory and spares by assuring all records and required mapping is up-to-date

　　Completes technical training on new equipment as assigned

　　Supports equipment training

　　Supports inventory and implementation efforts

　　Completes all required administrative tasks in an accurate and timely manner

　　Exhibits a professional appearance and positive demeanor

　　Performs other duties as assigned

　　QUALIFICATIONS (Education, Experience, and Certifications)

　　Typically requires:

　　High School Diploma (or equivalent) with additional education preferred

　　Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.

　　Completed classes and experience involving computers, electronics, mechanics, etc. is desired.

　　IT Help Desk Support experience (application - hardware support) preferred

　　Click Here to view Ricoh USA Benefits (https://www.ricoh-usa.com/en/about-us/careers)