Print Consumer Solutions Quality Manager is accountable for end-to-end quality and experience for Print Solutions spanning Firmware, Software, Cloud, App and Support. The responsibilities include building customer insights, benchmarking experience against competition, driving solutions and interventions to reduce friction and tracking metrics to measure progress.

　　Job Responsibilities

　　Leads a team of 8+ technical marketing engineers and analysts with deep understanding of Home Print Solutions and Experiences.

　　Responsibility for building customer insights and requirements from different sources and customer touchpoints (Web store, App store, Support, Escalations, Warranty, Tools, Surveys and Telemetry).

　　Responsibility for measuring, benchmark and tracking customer experience.

　　Partnering with R&D, Marketing, CS, Design, Product Manager and providing strong customer advocacy.

　　Communicating and escalating issues to direct managers, program managers, and internal and external partners as appropriate.

　　Proactively driving quality initiatives across the ecosystem to improve customer experience, reduce support interventions, save support/warranty costs.

　　Provides direct and ongoing leadership for a team of individual contributors including hiring, annual goals, performance, coaching, and career development.

　　Manages headcount, deliverables, schedules, expectations, and budget for optimal results.

　　Education and Experience Required :

　　First level university degree or equivalent experience required. May have advanced university degree.

　　Typically 5 or more years of related work experience, including 0 -2 years of people management experience.

　　Knowledge and Skills :

　　Strong leadership skills, including coaching, team-building, and conflict resolution.

　　Advanced business acumen, technical knowledge, and ability to prioritize.

　　Strong verbal and written communication skills, including negotiation, presentation, and influence skills.

　　Strong analytical and problem solving skills.

　　Ability to manage human capital across geographies to drive workforce development and achieve desired results.

　　Good understanding of HP's policies and processes.

　　HP offers a comprehensive benefits package, including:

　　Dental insurance

　　Disability insurance

　　Employee assistance program

　　Flexible schedule

　　Flexible spending account

　　Health insurance

　　Life insurance

　　Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $118,050 -- $181,800 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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　　Equal Opportunity Employer (EEO):

　　HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).