Position Purpose:

　　This Principal UXD role is highly technical and focused on designing tools that enable the internal organization to scale overall productivity. This role is focused on having a usable and scalable code repository that adequately supports a variety of stakeholder types.

　　This position requires a unique blend of hands-on individual contributor work and strategic collaboration with product partners. Design tools that enable the internal organization to scale overall productivity in particular: simplify, automate, and augment workflows, reduce user errors and time on tasks, and increase user satisfaction including morale. Drive research efforts as well as translate business needs into designs, and present findings to leadership. Work with highly technical cross-functional teams across multiple products, initiatives, and technologies. Adopt new technologies as they emerge. You will be at the forefront of driving improvements in user experiences, catering to a diverse range of user types and skill sets.

　　In order to be successful in this role, the individual should…..

　　Experience designing software and tools that enable internal organizations to scale overall productivity.

　　Proven record of providing UX solutions that:

　　Translate business needs into customer-focused solutions (across Dev, UX and Product)

　　Support the technical infrastructure.

　　Simplify, automate, and augment workflows.

　　Reduce user errors.

　　Reduce data entry errors.

　　Reduce overall time on tasks

　　Increase user satisfaction including morale.

　　Has worked on highly technical teams with the ability to adopt new technologies as they emerge.

　　Experience working not only on cross-functional teams but also across multiple products, initiatives, technologies, and stakeholders.

　　Specific examples of UX implementation design:

　　Documentation

　　Search

　　Existing feature enhancements

　　Key Responsibilities:

　　20% - Coaching and Mentoring - Leads interview exercises, determine cultural and team fits of candidates and aligns needs of the organization. Coaches domain resources (junior resources in UX activities and mentors UX resources for career development). Helps UX Leadership align resources to products based on skillset and cultural fit.

　　40% - Delivery and Execution - Models & ensures consistency of deliverables. Delivers UX strategy artifacts (e.g., experience maps, service blueprints, etc.). Drives delivery in product area. Leads synthesis and facilitation activities.

　　40% - Leads Planning and Strategy Activities to Align Design Patterns and Testing Methods - Clearly communicates insights and opportunities and drives value of UX across experiences. Displays situational adaptability, is able to step in and drive change in products to better align with user needs or organizational goals. Has courage and organizational savvy to drive this change. Drives UX practice across experience, domain, or group of products. Drives vision and purpose; Combines user research outputs with OGSMs or OKRs of partners to clearly articulate the vision of their experiences and drive alignment with partners in solutions across products and experiences. Partners with Product, Development, other UX resources and business stakeholders across products to align multiple experiences in a domain.

　　Direct Manager/Direct Reports:

　　This position typically reports to User Experience Sr. Principal, User Experience Sr. Manager, or User Experience Director.

　　This role has 0 direct reports.

　　Travel Requirements:

　　Typically requires overnight travel less than 10% of the time.Physical Requirements:

　　Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.Working Conditions:

　　Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:

　　Must be 18 years of age or older.

　　Must be legally permitted to work in the United States.

　　Preferred Qualifications:

　　8+ years’ experienceas a User Experience Designer or similar role

　　Excellent communication & stakeholder management skills

　　Ability to communicate technical information to a non-technicalaudience.

　　Excellent communication skills with the ability to present ideas and updates effectively.

　　Experience working with cross-functional teams and diverse stakeholder groups.

　　Strong portfolio showcasing a range of design projects and their impact on user experiences.

　　Solid understanding of user-centered design principles and methodologies.

　　Ability to balance individual contributor work with strategic collaboration.

　　Minimum Education:

　　The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred Education:

　　The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience:

　　6Preferred Years of Work Experience:

　　10Minimum Leadership Experience:

　　NonePreferred Leadership Experience:

　　1Certifications:

　　NoneCompetencies:

　　Decision Quality

　　Collaborates

　　Drives Engagement

　　Ensures Accountability

　　Plans and Aligns

　　Develops Talent

　　Manages Conflict

　　140000 - 240000

　　Regular Associate

　　We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.