Principal, Technical Project Management

　　Bringing smiles is what we do at TTEC… for you and the customer. As a Principal, Technical Project Management working remote in Mandaluyong, Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

　　What you’ll be doing:

　　The Position of IT - PMO Project Manager is a project role within the IT PMO – Delivery Team. This position is critical to the success of the IT PMO – Delivery Team, and has a solid career path into senior project leadership roles within the IT PMO. This position manages the initiation, planning, execution (including managing and controlling), and closing of small to large projects within the IT PMO Managed Project Portfolio, following the defined IT PMO Project Delivery Lifecycle.

　　Project Delivery

　　Accountable for Quality Delivery

　　Manage the Project Scope

　　Create and manage a detailed Project Schedule

　　Manage the Project Budget (Future State)

　　Drive Project Activities

　　Communicate Risks and Manage Issue Resolution

　　Follows the defined Project Delivery Process (PDLC)

　　Project Leadership

　　Define Team Interactions

　　Set Expectations for All Stakeholders

　　Manage / Resolve Conflict and Uncertainty

　　Collaborate with Project Delivery Partners

　　Maintain a neutral presence within the project team

　　Voice of the Project

　　Primary source for Project Information

　　Partner for the Business Owner / Sponsors

　　Coordinate all communication for Project Team

　　Engaged with all Project Stakeholders / Sponsors

　　Responsible for regular Project Status Updates

　　Facilitates the capturing and prioritization of project requirements

　　Leads, plans, schedules, tracks, and manages project deliverables, goals, and milestones; adjusts project plans and/or resources to meet changing needs and requirements

　　Assesses risks and creates strategies for risk mitigation and project contingency planning

　　Designs and maintains project documentation

　　Identifies and resolves project issues; ensures appropriate communication to project stakeholders

　　Creates and executes project work plans and revises as appropriate

　　Manages project scope and the change control process as appropriate

　　Develops project plans and team assignments

　　Directs and monitors daily work of teams including progress toward goals

　　Identifies resource needs and secures as needed

　　Provides day-to-day direction and oversight over project engineering teams

　　Monitors, reviews, and/or appropriately escalates functional, quality, and timeline issues

　　Develops and executes procurement management plan in association with Procurement and the vendor management plan

　　Ensures project plans and all project documents are complete, current, and appropriately stored

　　Delivers engaging, informative, well-organized presentations

　　Assists customers remotely over the phone using remote control software or in person

　　Performs other duties and responsibilities as assigned including but not limited to:

　　Holds/attends team meetings, phone conferences, and training as needed

　　Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures

　　What you’ll bring to us:

　　7 years of Project Management Experience

　　Minimum of four (4) years’ experience managing IT projects / programs

　　Experience with projects in multiple technologies and functions required

　　Demonstrated experience in resource management and change management techniques preferred

　　Project Management Institute - Project Management Professional Certification (PMI-PMP) is a plus.

　　Proven experience in a project management position, using standard SDLC/PDLC practices

　　Demonstrated ability to transfer skills and knowledge to a high performing team

　　Ability to integrate and align strategy across functions, processes and teams

　　Proven ability to implement improved business processes working in a dynamic and fast-paced environment with tangible results

　　What skills you’ll need:

　　Implementation, technical design, and process improvement project experience

　　Excellent oral, written and interpersonal communication skills

　　Demonstrated stakeholder management and enterprise relationship building experience

　　Proven ability to organize and prioritize personal tasks and activities and those of project team members as necessary

　　Demonstrated strengths in organization, reasoning, critical thinking, and problem-solving skills along with attention to detail

　　Expert computer skills and proficiency in MS Project required; proficiency in MS Word, Excel, PowerPoint, SharePoint and Outlook required

　　Commitment to TTEC’s Core Values of Lead Every Day, Do The Right Thing, Reach For Amazing, Seek First To Understand, Act As One, and Live Life passionately, with the ability to demonstrate them positively and proactively to our customers, teammates, managers, and vendors in everyday performance and interactions

　　What You Can Expect

　　• Supportive of your career and professional development

　　• An inclusive culture and community minded organization where giving back is encouraged

　　• A global team of curious lifelong learners guided by our company values

　　• Ask us about our paid time off (PTO) and wellness and healthcare benefits

　　• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

　　Visit https://mybenefits.ttec.com for more information.

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　#LI-Remote

　　Title: Principal, Technical Project Management

　　Location: PH-National Capital-Mandaluyong, Metro Manila

　　Requisition ID: 03SI2