At Amazon, we're working to be the most Customer-centric company on earth. Our goal is to deliver a world class experience for the returns physical customer experience within internal and partner store and transportation solutions networks. To meet this goal, we are continually innovating, improving, and eliminating the upstream defects by implementing repeatable mechanisms.Amazon Returns is looking for a Principal Program Manager to create program insights, standardization and mechanisms across a matrixed and diverse international team. This individual will work with cross-functional leaders to gain alignment on common practices, policies, and prioritization across various central teams including AMZL, Delivery Station leadership, Sort Center, Middle Mile, TOM, network planning and quality as well as stakeholder teams such as ops integration, finance, risk and more.Key job responsibilitiesHighly analytical, self-starter, and customer-focusedOperates with a strong sense of urgency and personal commitmentCapable of handling changing priorities and use good judgment in stressful/ambiguous situationsEnjoy solving complex problems independently and autonomouslyCan relentlessly simplify processesSolutions architect experienceWe are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- 7+ years of working cross functionally across several teams experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Experience defining and executing program requirements- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems- Experience owning program strategy and end to end deliveryOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,100/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.