Job ID356177 LocationTwin Cities Job FamilyLR-Clerical Full/Part TimeFull-Time Regular/TemporaryRegular Job Code1826 Employee ClassAFSCME Unit 6 - Clerical About the Job Description of Position The Principal Office & Administration Specialist position provides service as the first point of contact for U Market Services (UMS), Printing Services (PRT) and Addressing & Mailing Services (A&M) customers processing orders through EFS, greeting walk-in customers and looking for order related information. Collectively works with the Customer Service Team members to support customer needs and requests. Requires the ability to work independently under established guidelines and directives. Responsibilities 50% Responds to customer inquiries and questions. Enter all UMS customer inquiries and issues into the Team Dynamix system for further oversite and research. Researches customer requests including contacting vendors for information and responds to customer through Team Dynamix. Coordinates, creates, and follows up with customer orders such as dry ice, cylinders, or paper orders, and other types of specialized orders entered into the U Market Services Systems. 10% Prepares documentation for invoices for Printing Services processing all walk-in customer orders. Contacts customers for will-call orders for Printing Services. 15% Interacts with Customers. Process orders from External customers created in the EFS/U Market system and using PeopleSoft Blanket PO's to place orders for customers directly into the U Market Services order entry system. Facilitates special orders, transmits orders to stockless vendors, enters special handling orders. Helps walk-in customers at the Printing Services Building. 15% Follows up on returns and works with accounting to verify credits when appropriate. 10% Coordinates changes and credits to customer accounts. Filing. Other duties as assigned. Essential Functions of the Position Responds to customer requests and information inquiries by customer. Contacts vendor companies for shipping and status information on orders and relates information to customer. Other duties as assigned. Work Environment 100% of the work is performed in an office setting. "Fragrance Free Environment." Salary Range: $20.86-$28.41 Qualifications Minimum Qualifications High School Diploma/GED and two years of related office, administrative, and bookkeeping or accounts transaction experience. Training/education may be substituted for some of the years of experience. Computer experience required. Prior experience in customer support roles required. Strong organizational and communication skills required. Prior experience and proficiency with Microsoft Office systems required. Knowledge, Skills and Abilities Knowledge: Working knowledge of U Market Services order entry system and general order entry experience. General understanding of order entry process for information retrieval and updating system with updated vendor information. Knowledge of basic accounts payables Principals. Basic knowledge of Excel and Word. Working knowledge of Presidio. Skills: Excellent communication and customer service skills. Coordinate and share work or tasks with others. Basic computer skills with experience in Microsoft Word and Excel. Effective public contact skills, both in person and on the telephone. Accurate, fast 10-key and data entry skills. Positive team attitude. Abilities: Ability to prioritize work in a multi-tasking environment. Ability to problem solve and probe for more information from customers. Attention to detail. Ability to gather, analyze and report information. Ability to effectively handle difficult people and stressful situations. Ability to work as part of a cohesive team. Ability to follow process flow documents and actively contribute to process development. Ability to be customer service focused to help customers have a positive experience when serving them. Ability to manage a high-volume workload. Benefits Working at the Univ rsity At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Please visit the for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-UOHR (8647). Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.