In our 'always on' world, we believe it's essential to have a genuineconnection with the work you do.

　　Ruckus Networks, a COMMSCOPE company, is a global innovator in Wirelessand Switch networking technology. Customer Support team is committed indelivering world class customer experience to our customers. We are lookingfor a highly experienced Principal Technical Support Engineer who can performthe duty with minimal supervision and possesses strong wireless with knowledgeof L2/L3 Switch networking and system troubleshooting skills. A candidatemust have experience interacting and building rapport with customers technical

　　Responsibilities:

　　Responsible for promptly troubleshooting, isolating a root cause andproviding a resolution to customers critical technical issues and providingRCA as requiredRequired to interact with customers and internal engineering team incollecting the logs and network data (packets) and analyzing the data inisolating network issuesReplicate customer technical environment in the Support lab to recreatecustomer issuesWork closely with engineering in debugging the logs and collect data inisolating SW/HW defects and follow through on delivering a fix to customersin critical situationsIf required, provide in-person, on-site support to customers who areexperiencing major issues impacting their user experiences.Work closely with cross functional teams (SEs, Engineering and PLM) ondebugging Tools and improving process efficiencyDevelop and publish Knowledgebase (KB) on the complex problem resolutionsto be shared with the customers and internal Technical Support EngineersSome travel may require to customer sites

　　Required Qualification:

　　Bachelor's degree in Electrical Engineering or Computer Science or relevantexperience in technical field7 + year work experience in wireless networkingExpert level in wireless 802.11 protocols, WAP (Wireless Access Point)& WLC (Wireless LAN Controller), WLAN security, SSL certificate,TCP/IP, RADIUS, LDAP and packet capture analysisExperience in troubleshooting Layer 2/Layer 3 Switch is a plusSystem experience in Windows & Linux server platform, VM platform(VMware & KVM) and Azure, AWS & GCE Cloud platform

　　You'll excite us if you have:Hands on experience in scripting in Linux is a plus

　　#LI-RB1#LI-REMOTE ( Colorado)

　　Our salary ranges consider various factors, including but not limited tobenchmarking by independent third-party consultants, skills, years ofexperience, training, education, geography, and other business needs.Depending on experience, the range can be higher for candidates withoutstanding experience and a demonstrated history of successful performance.This position's expected total compensation (base salary and commissionrange) is $135,600.00-176,200.00

　　What happens after you apply?Learn how to prepare yourself for the next steps in our hiring process byvisiting https://careers.commscope.com/how-we-hire.

　　Why CommScope?

　　CommScope is on a quest to deliver connectivity that empowers how we live,work, and learn.Our employees push the boundaries of communicationstechnology that enables game-changing discoveries like 5G, the Internet ofThings, and gigabit speeds for everyone, everywhere.With our unmatchedexpertise in copper, fiber, and wireless infrastructure, our globalclients rely on us to outperform today and be ready for the needs of tomorrow.

　　If you want to grow your career alongside bright, passionate, and caringpeople who strive to create what's next.....come connect to your future atCommScope.

　　CommScope is an Equal Opportunity Employer (EEO), including people withdisabilities and veterans. If you are seeking an accommodation for theapplication or interview process, please contact us to submit your requestat [email protected]. You can also learn more aboutCommScope's accommodation process and EEO policy at

　　CommSc pe is an Equal Opportunity Employer, including people withdisabilities and veterans. To learn more visit careers.commscope.com/eeo