We help the world run better

　　Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

　　What You'll Do

　　As the (Principal) Client Delivery Manager (f/m/d) in Enterprise Cloud Services (ECS), you will be the primary point of contact for SAP's private cloud customers. This includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC), and Cloud Application Services (CAS).

　　In this role, your main goals will be customer satisfaction and commercial success while driving end-to-end customer engagement through onboarding, run, and renewal phases. Your three main areas of responsibility are:

　　Engagement Management: Planning and reviewing services to align with the customers projects and adoption of SAP cloud solutions.

　　Delivery Management: Handling day-to-day operations, and projects, de-escalating critical engagements, and interacting with senior management and C-Level stakeholders.

　　Account Management: Playing a key role in commercial account management and enhancing customer satisfaction ratings.

　　What You Bring

　　An excellent understanding of SAP's cloud business, especially private cloud offerings as well as good knowledge of IT infrastructure and landscape components that are part of a private cloud environment.

　　Proven track record of successfully managing large and complex customer engagements involving multiple parties using strong engagement management and relationship-building skills.

　　6 years of experience in a customer-facing role in private cloud or related.

　　Technical and functional SAP knowledge as well as project management skills; PMP/Prince2 certification is beneficial.

　　You bring a proactive, problem-solving, can-do mindset. You put the customer first and de-escalate customers.

　　A proactive, problem-solving attitude, "can-do" mindset, and commitment to putting the customer first.

　　Excellent presentation and communication skills for technical and non-technical audiences including C-Level in German and English; additional languages spoken in the MEE region are beneficial.

　　Meet Your Team

　　Joining our international team in a fast-growing, dynamic organization presents an exciting opportunity for personal and professional growth. We focus on accompanying customers of various sizes, backgrounds, and industries on their cloud journey and managing their mission-critical SAP landscapes. This role presents the opportunity to interact directly with senior management and C-Level customer stakeholders, making for an engaging and proactive working environment.

　　We build breakthroughs together

　　SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

　　We win with inclusion

　　SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

　　SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

　　For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) Specific conditions may apply for roles in Vocational Training.

　　Requisition ID: 386196 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid