Center 2 (19050), United States of America, McLean, Virginia

　　Principal Associate, Project Manager: Marketing Operations

　　Capital One, a Fortune Magazine "100 Best Companies to Work For," is seeking an experienced Marketing Operations Project Manager. The Capital One US Card Business is transforming Marketing Operations to be a catalyst, enabling business teams to achieve their goals through the adoption of marketing automation capabilities supported by well managed delivery processes. This exciting new Project Manager role will be at the helm of driving adoption of Salesforce Marketing Cloud (SFMC) capabilities as we continue scaling our journey orchestration, marketing automation, and campaign delivery process.

　　With a successful history of strong project management and communication skills, this associate serves as the "conductor of the orchestra" partnering with marketing strategists, business analysts, creative teams, SFMC Campaign Specialists, data analysts, and product managers to ensure effective and efficient movement and tracking of work through the planning, build, execution and post execution monitoring process leveraging Workfront. As Marketing Cloud scales, the Project Manager will identify and implement opportunities for functionality and process improvements.

　　Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.

　　Responsibilities

　　Build critical relationships and collaborate with Marketing Strategy Leads and Execution teams on resource and schedule planning of prioritized intentIdentify process improvements, optimizing speed to market while balancing overall execution riskManage the workflow between performer groups as SFMC campaigns are built, reviewed/approved, tested and deployedIdentify and address impediments in the SFMC process; escalate as appropriate to keep deployments on trackManage process controls including documentation of approvalsPerform audit related control steps prior to campaign deployments including:

　　Review of all required intent and validation report approvals as completeEnsure the sending configuration of all components matches legal/compliance/privacy requirementsConfirm automation schedule is appropriate and activated for deploymentIdentify intent and execution breakdowns and assist in necessary recovery effortsDevelop and maintain monitoring plans including both campaign and platform reporting. Perform periodic maintenance activities to ensure the health of SFMC, e.g. folder cleanup, asset archivalProvide project management support for SFMC campaigns

　　Own and facilitate cross-functional meeting ceremoniesEngage project performers to assess and document scope of workWork with Marketing Execution and Marketing Strategy Leads to sequence and execute email and campaign updatesCoordinate with partner business units/teams to ensure broader schedule alignment, work progress updates and troubleshooting activities, as neededPartner with Business leader to provide status reporting for stakeholders and/or external project partners

　　Characteristics we're seeking

　　Excellent communication skills to engage across all levels of project and performer rolesStrong project management and process skills with a product mindsetAbility to proactively identify impediments on the critical path and able to take steps to remove roadblocksMotivated by the desire to collaborate with others to achieve business goalsA structured problem-solving approachAbility to prioritize across different types of value dimensionsHealthy desire to balance process stability with process experimentationUnderstands the the importance of balancing the need for speed to market and process risk driversMotivated to document successes and missed opportunities to improve overall performanceA curious, learning mindset to understand the needs of our internal and external customers and recommend improvements to better their experience

　　Basic Qualifications

　　Bachelor's Degree or Military experienceAt least 4 years of Process or Project Management experienceAt least 1 year of experience leveraging Workfront or other project management systemsAt least 1 year of experience in marketing campaign delivery

　　Preferred Qualifications

　　3+ years of Marketing Operations/Delivery experience in financial services or another regulated industryAgile, BPM, Lean, PMP Certifications2+ years leveraging Workfront or other project management systemsAdobe Workfront Project Manager Professional Certification2+ years experience with Salesforce Marketing Cloud or other Marketing Automation Platforms softwareSalesforce Marketing Cloud Email Specialist Certification2+ years experience in Customer Acquisitions or Management activities3+ years experience in process engineering, design, development, and deployment2+ years of Risk Management experience

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

　　Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).