At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more. At HP we ship more than 1 million printers per week and 48 million PC units annually.

　　The Value Channel Inside Presales Technical Consultants (or “TC” in short) play a critical role as trusted advisors to our customers and business partners with technical answers and recommendations, plus consultancy and advice.

　　The Value Channel Inside Presales Technical Consultant role is an Specialist level Technical Presales role in the commercial channel organization. This role provides technical presales support on the HP value portfolio of Personal Systems products and software solutions, including Workstations, Mobile Workstations, Thin Clients, and Retail Points of Sale.

　　In this role the candidate will receive continuous face-to-face, hands-on and virtual trainings on technologies, HP’s leading products, solutions and services. Trainings will be held in Barcelona and abroad to develop skills and competencies on the latest and most current IT subject areas.

　　The ideal candidate should have a genuine passion for technology and understanding how it works. The candidate should speak English at a native level or close to native level.

　　The Value Channel Inside Presales Technical Consultant (TC) mission is to support sales opportunities by providing technical guidance via email and telephone, from a central location in Barcelona, to our business partners and HP Channel Sales Representatives on value products, solutions and services. The TC will deliver technical and solution expertise in order to help HP Partners create solutions to win business and provide an excellent level of total customer experience (TCE). The TC will also engage other technical resources (Presales organization, EMEA regional and World Wide Divisional resources, etc) where needed.

　　Responsibilities

　　Provide technical recommendations, direction and guidance on HP value products, software solutions and services. This includes Life Cycle Services, Digital Services, HP Workstations, Mobile Workstations, Thin Clients, Retail Point of Sales, Digital Signage, Accessories, relevant software and solutions.

　　Answering and tracking technical questions from partners

　　Present the advantages of HP’s PPS products and solutions.

　　Helping sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ).

　　Support sales opportunities with HP Channel Partners requiring an in-depth or technical understanding of HP’s offering.

　　Propose and help our partners build the most competitive configurations and solutions for our customers

　　Support partners on the status of technical and environmental regulations

　　Deliver trainings to other departments about PPS value products and solutions.

　　Raise and manage technical escalations on questions and technical issues which cannot be solved within the Value Channel Inside Technical Consultants team.

　　Provide proactive technical updates to the sales community supported.

　　Maintain the quality of the service and the total customer experience (TCE).

　　Maintain and manage a competitive and appropriate level of technical and professional competence.

　　Knowledge/Skills Required

　　Native or excellent written and verbal communication skills in English. Other APJ languages such as Korean, Japanese, Bahasa Indonesia are a plus.

　　Bachelor's (undergraduate) degree or equivalent experience preferably in a technical/engineering field

　　Current experience and knowledge of computer technologies, software, hardware, operating systems, software, networking technologies.

　　Has good analytical, organizational and team skills

　　Works on problems and projects and is detail oriented

　　Demonstrates ability to stay focused on goals and objectives

　　Is self-motivated and shows an ability to operate with minimal tactical direction

　　Troubleshooting and problem solving skills

　　Motivated to search out knowledge and continuously learn.

　　Benefits

　　A Women Network that organizes activities

　　Opportunity to work in an international organization with colleagues coming from all over the world.

　　Diverse internal growth and career opportunities.

　　We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.

　　About HP

　　You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

　　So

　　are we. We love taking on tough challenges, disrupting the status quo,

　　and creating what’s next. We’re in search of talented people who are

　　inspired by big challenges, driven to learn and grow, and dedicated to

　　making a meaningful difference.

　　HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

　　Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

　　From the boardroom to factory floor, we create a culture where everyone is

　　respected and where people can be themselves, while being a part of

　　something bigger than themselves. We celebrate the notion that you can

　　belong at HP and bring your authentic self to work each and every day.

　　When you do that, you’re more innovative and that helps grow our bottom

　　line. Come to HP and thrive!

　　Equal Opportunity Employer (EEO):

　　HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).