Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

　　Position Summary:

　　Under the general direction of the Pre-Registration Team Leader, ensures that patients are registered with accurate insurance information for billing purposes as well as eligibility checks on a daily basis.

　　Location: 680 Centre Street, Brockton, MA

　　Department: Patient Registration

　　This is a full-time 40 hour/week position

　　Responsibilities:

　　Make confirmation calls to patients to inform them of their pending appointment

　　Check eligibility on patients insurance

　　Call patients to clarify any insurance issues

　　Call self-pay patients to ensure patients understand the payment owed at the time of their visit.

　　Call patient’s PCP office if a referral is required.

　　Call insurance carrier to question patient’s benefits.

　　Complete any special projects assigned by management.

　　Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

　　Commits to recognize and respect cultural diversity for all customers (internal and external).

　　Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

　　Performs other duties as assigned.

　　BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:

　　Strong communication skills that ensure the ability to deal effectively and tactfully with patients, insurance carriers, and other employees.

　　Previous experience in a healthcare environment required.

　　Knowledge of IDX, modern office equipment, systems and procedures.

　　Ability to operate computers and navigate the internet.

　　Familiarity with Microsoft Office a plus.

　　Education/Experience/Licenses/Technical/Other:

　　Education: High School Diploma or Equivalent.

　　Experience: Previous experience in a healthcare setting required.

　　Certification/Licensure: N/A

　　Software/Hardware: IDX, Microsoft Office and ability to navigate the internet.

　　Other: