Overview

　　About TP

　　Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

　　With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

　　Benefits of working with TP include:

　　Paid Training

　　Competitive Wages

　　Full Benefits (Medical, Dental, Vision, 401k and more)

　　Paid Time Off

　　Employee wellness and engagement programs

　　Teleperformance and You

　　Our Licensed HealthCare Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

　　Responsibilities

　　Your Responsibilities

　　As aLicensed HealthCare Insurance Representatives, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns

　　Handle and carefully respond to all inbound and outbound customer inquiries

　　Provide excellent customer service through active listening

　　Work with confidential customer information and treat it sensitively

　　Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding

　　Appropriately communicate with customers, exercising retention efforts if needed

　　Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan

　　Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

　　Qualifications

　　We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

　　High School Diploma or equivalent

　　18 years of age or older

　　Experience with utilizing multiple tools and emerging technology

　　Call center, voice, chat and email communication experience preferred

　　Typing 25 WPM

　　Be proficient in PC operation and navigation

　　Able to work independently

　　Have excellent communications skills, both oral and written

　　Ability to work in a constantly changing and fast paced environment

　　Ability to stay composed and objective

　　Strong listening skills

　　Superior analytical and troubleshooting skills

　　Ability to work cross functionally within the organization as well as with consumers

　　Professional presence; ability to communicate effectively via phone, email and chat

　　Be Part of Our TP Family

　　It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

　　Teleperformance is an Equal Opportunity Employer

　　Job Locations US-FL-Port Saint Lucie

　　Requisition ID 2024-45708

　　Category Customer Service/Support

　　Country United States