If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! We are looking for passionate individuals with a keen interest in learning new technologies and who are driven to apply their knowledge to solve the toughest problems and deliver optimum results. The chosen candidates will be able to work with an experienced team of engineers to deliver expert technical support and services to our installed base worldwide.

　　In this role, your responsibilities will be:

　　Performing remote or on-site technical support, diagnosis, consultation, and project implementation on Emerson Automation Solutions products/systems, including AMS Device Manager, AMS Trex, Asset Portal, Wireless Solution, and PlantWeb installations for end-user customers, engineering organizations, and Emerson local offices systems in Asia Pacific, Europe, Middle East, Africa, North America, and Latin America. This involves troubleshooting, problem analysis, and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries. Keeping ownership of all received customer problems, providing timely updates, and setting the appropriate escalation priority.

　　Optimally working to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g. procedures, diagnostics, and documentation)

　　Collaborating with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing, and Manufacturing to resolve product problems and plot product design directions at a local and global level

　　Who You Are:

　　You gain insight into customer needs . You readily take action on challenges, without unnecessary planning. You have a strong bottom-line orientation

　　For this role, you will need:

　　BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering Degrees

　　Minimum of two (2) years experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation. Responsible for control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support

　　Experience with DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; PC-based HMI, Advanced Controls, Fieldbus, or field instrumentation. Knowledge of networking, TCP/IP, and Windows operating system.

　　Fresh graduates with outstanding academic achievement will be considered.

　　Knowledge of SQL, Visual Basic, or any other programming language is preferred

　　Ability to troubleshoot systems and to present clear and concise information to the team, internal customers, and external customers

　　Strong initiative and ability to work in a self-directed environment

　　Excellent spoken and written English; knowledge of another foreign language is an advantage

　　Flexibility to work on a shift schedule

　　Excited to travel and be assigned short- and long-term (3 months to a year) domestic or international assignments

　　Our Commitment to Diversity, Equity & Inclusion

　　At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

　　This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

　　If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact [email protected].

　　Requisition ID : 24000188

　　Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.