If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! We are looking for hardworking individuals with a keen curiosity about learning new technologies and who are driven to apply their knowledge to tackle the toughest problems and deliver optimum results. The chosen candidates will have a chance to work with an experienced team of engineers to deliver expert technical support and services to our installed base worldwide.

　　In this role, your responsibilities will be:

　　Improving the capabilities and abilities of the technical support team in supporting any of the following applications within Emerson’s portfolio of products and solutions:

　　Batch

　　Software Applications

　　Human-Machine Interface (HMI). The ideal candidate should possess strong skills in configuring and implementing HMI within process control systems.

　　Network Communications, Cyber Security and Infrastructure. The perfect candidate should have a strong ability in Networking and Security related technologies; and, remain current in awareness of developing technology trends, security weaknesses/vulnerabilities, and innovations in networking systems and capabilities

　　Providing technical support, consultation, and on-site/remote diagnostics on Emerson Automation Solutions products/systems, including DeltaV DCS, DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution, and PlantWeb installations for systems in Asia Pacific, Europe, Middle East, Africa, North America, and Latin America end-user customers and engineering organizations. This involves fixing, problem analysis, and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries. Keeping ownership of all received customer problems, providing timely updates, and setting the appropriate critical issue priority.

　　Optimally working to identify workarounds, reduce product problem resolution time, and support efforts to develop training and fixing resources (e.g. procedures, diagnostics, and documentation)

　　Collaborating with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing, and Manufacturing to resolve product problems and plot product design directions at a local and global level

　　Who You Are:

　　You gain insight into customer needs . You readily take action on challenges, without unnecessary planning. You have a strong bottom-line orientation

　　For this role, you will need:

　　BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and IT Degrees

　　Minimum of two (2) years experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.

　　Responsible for control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support

　　Experience with DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; PC-based HMI, Advanced Controls, Fieldbus, or field instrumentation. Knowledge of networking, TCP/IP, and Windows operating system.

　　Knowledge or experience in any programming or scripting language, ex. SQL, Visual Basic, C#, PowerShell, and .NET is an advantage

　　Ability to fix systems and to present clear and concise information to the team, internal customers, and external customers

　　Strong initiative and ability to work in a self-directed environment

　　Excellent spoken and written English; knowledge of another foreign language (ex. Spanish) is an edge

　　Flexibility to work on a shift schedule

　　Keen to travel and be assigned short- and long-term (3 months to a year) domestic or international assignments

　　Fresh graduates with outstanding academic achievements will be considered.

　　An Engineer who will be supporting Comms/Infra must have strong IT skills and knowledge. Experience in design, implementation, or service/support of any of the following areas:

　　Networking and security fundamentals, principles, and concepts – design, maintenance, optimization, and troubleshooting

　　Cybersecurity solutions or cybersecurity standards and best approaches. Industry certifications related to information security are a plus, ex. CISSP, CCNA, CISM, GSEC, ICS-CERT

　　Virtualization hardware and software, Microsoft Hyper-V, VMWare vSphere, Dell VRTX, networking (Ethernet, TCP/IP, etc.), and Windows operating systems (OS).

　　Our Commitment to Diversity, Equity & Inclusion

　　At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

　　This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

　　If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact [email protected].

　　Requisition ID : 24000931

　　Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.