GENERAL DESCRIPTION OF THE JOB: The Plumbing Technician performs tasks relating to repairs/installation of plumbing, drain cleaning, evaporative coolers and sprinkler systems for residential and/or commercial customers of Brothers Plumbing Heating & Electric and is responsible for maintaining customer health, safety and satisfaction. Specific abilities and skills will vary between each technician and will be defined on the individual skills assessment worksheet.

　　JOB ACTIVITIES:

　　Ambassador and spokesperson for the company

　　Communicate with the customer and answer their questions and concerns

　　Work as a team with other team members

　　Understand and follow all company philosophies, policies and procedures

　　Understand and follow written and verbal instructions given

　　Represent the company in a professional manner

　　Complete required and requested paperwork correctly for the department by due dates given

　　Perform related work as assigned

　　Attend all required training classes

　　Seek additional educational opportunities as needed

　　Perform quality workmanship that meets current code requirements, manufacturer’s and company installation standards

　　Meet company performance standards per performance reviews

　　Follow all company safety rules and requirements

　　Operate company vehicle in a safe & professional manner

　　Progress from location to location in a time efficient manner using knowledge of maps, streets and directions

　　Diagnose, service and repair plumbing, drain cleaning, evaporative coolers and sprinkler systems as needed

　　Install and service plumbing, drains, evaporative coolers and sprinkler equipment

　　Qualifications

　　GENERAL QUALIFICATIONS and REQUIREMENTS:

　　Experience and Training, Education, Knowledge, Skills & Abilities:

　　Understand, diagnose, service, repair and install basic plumbing, drain cleaning, evaporative coolers and sprinkler systems

　　Prior experience in the area of job site customer service

　　Minimum high school diploma or GED equivalent

　　Basic math and reading comprehension

　　Knowledge and understanding of map book utilization

　　Effective oral and written communication skills.

　　Effective organizational skills.

　　Have possession of required hand tools per Brothers Plumbing & Heating, Inc.’s Tool Requirement List (See List)

　　On going technical training will be required from time to time outside of the office and after normal business hours.

　　Be capable of driving the vehicles within the Brothers Plumbing & Heating, Inc. truck fleet

　　Essential Functions

　　The ability to lift 80 pounds regularly.

　　The ability to pull 164 lbs. with dolly up flight of stairs.

　　The ability to respond quickly to sounds.

　　The ability to move safely over uneven terrain or in confined spaces.

　　The ability to safely climb ladders.

　　The ability to work in extreme weather.

　　Other:

　　Required to sign a Confidentiality agreement with the company

　　that meets our company & insurance guidelines.

　　Successfully complete all background checks, drug testing and employment screenin g

　　Neatly groomed per dress code policy to represent the company in a professional manner.