City

　　Las Vegas

　　State

　　NV

　　Shift

　　Varies

　　Type of Shift

　　Full Time

　　Department

　　Player Development & Players Club

　　Players Club Representative Arizona Charlie’s Decatur (Las Vegas, NV)

　　Description:

　　Summary:

　　Provide information to guests about the benefits of being a Players Club member including specials, promotions, cash back, cash coupons, party invitations and other casino offerings. Assists club members with any questions and/or concerns regarding the club. Provide courteous and efficient service to all guests.

　　Essential Functions and Responsibilities:

　　Explain to guests how the Players Club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings

　　Enroll and create new member accounts

　　Review daily event calendar and be familiar with current activities/offerings and all casino/hotel current promotions.

　　Print cash and/or comp vouchers from CMS, reprint player cards from CMS, issue pin code numbers from CDS, enroll new players in K-man for new player incentives

　　Assist guests with any complaints, comments, and card discrepancies

　　Ability to accurately balance cash drawer

　　Keep the booth area clean and orderly at all times

　　Initiate the greeting, welcome guests in a friendly manner, and thank them for their patronage

　　Offer information regarding property promotions, products, services, and events taking place

　　Smile, make eye contact, and use the guest’s name while interacting

　　Provide outstanding customer service in a timely manner to both guests and fellow employees

　　Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations

　　Perform other duties as assigned

　　Requirements:

　　Qualifications

　　6 months of previous experience in same or similar role preferred

　　Previous experience working in a team or group environment

　　Ability to accurately input and access information in the property management system/computers

　　Able to efficiently compute accurate mathematical calculations

　　Moderate computer skills

　　At least 21 years of age

　　High school diploma or equivalent preferred

　　Ability to effectively communicate in English, both written and verbal

　　Obtain and maintain all work cards as required by the company

　　Verify right to work in the United States

　　Work Cards

　　GamingPhysical Requirements

　　Occasionally push/pull up to 10 lbs.

　　Occasionally lift and/or carry up to 10 lbs. at floor, knee, waist, and chest levels

　　Occasionally kneel, stand, and walk

　　Frequently bend, sit, and communicate via paging system

　　Constant use of vision and hearing, reach, twist, and distinguish between shades of color

　　Work Environment Potential Conditions

　　Indoor

　　Smoky and noisy

　　Disclaimer

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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