Fraud Disputes Specialist-Richardson, TX

　　Platform Solutions

　　Across Platform Solutions, Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across Platform Solutions, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

　　Consumer

　　The firm's Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

　　Responsibilities:

　　Advocate on behalf of our customers when a billing error or payment dispute occurs.

　　Handle all aspects of the dispute process in compliance with payment network operating rules, regulations and internal guidelines.

　　Review, research and resolve customer disputes by gathering appropriate information from the customer while using third party systems to substantiate dispute validity.

　　Effectively manage disputes on multiples payment networks in multiple case management systems.

　　Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve customer disputes.

　　Place and/or take calls as escalated and requested by Compliance partners or team leaders.

　　Communicate effectively with the Fraud Operations Team to work and resolve complex issues and escalated situations.

　　Propose process improvements, based on experience and best practices.

　　Participate in projects and initiatives such as, but not limited to: driving down dispute-related complaints and making the overall customer/dispute experience seamless.

　　Basic Qualifications:

　　High school diploma or GED

　　2-3 years related customer service, disputes or fraud experience

　　Strong understanding of the customer service experience

　　Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

　　Preferred Qualifications:

　　An understanding of Regulation E and disputes processing

　　Knowledge of payment network dispute guidelines such as ACH, ATM or debit card transactions.

　　Experience resolving customer disputes

　　Excellent interpersonal, relationship building and communication (written and verbal) skills

　　Ability to positively impact team culture and effectiveness

　　Ability to communicate and work well with others

　　Strong understanding of red flags in a financial institution environment

　　ABOUT GOLDMAN SACHS

　　At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

　　We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people atGS.com/careers.

　　We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:https://www.goldmansachs.com/careers/footer/disability-statement.html