Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Customer Service is the important first-line of contact with customers,

setting the tone for how members, doctors and plan sponsor groups view

our company. It provides members with the right information at the right

time to help them make better decisions about their health and health care.

Medicare Internal Urgent Support (MIUS) is a team of of individuals that assist with enrollment and eligibility inquiries for NextGen platform.

We are responsible for the MIUS phone queue, which is open from 8:00 A.M. EST to 8:00 P.M. EST, where we offer guidance and education to Customer Service and Broker Support for urgent inquiries.

We also take calls from brokers to check Medicaid eligibility for DSNP plans and them log them into a QuickBase for track and trend purposes.

Required Qualifications

-1+ years of Medicaid and Medicare experience

-1+ years of call center experience (Healthcare environment)

Preferred Qualifications

-Maintain 2 mailboxes for non-urgent inquiries like individual plans (PCP updates), NextGen broker updates and other enrollment inquiries, maintaining a 48-hour TAT.

-MIUS is often taking on Special Projects to assist other departments within the organization (i.e. PCP update project and CTM call review project)

-The MIUS team is skilled in the Enrollment team’s policies and procedures allowing us to assist them during Annual Enrollment with assisting with their mailbox, ASD workbaskets and processing (enrollments, missing information, cancellations to name a few).

Education

-High School Diploma

-College degree preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 02/24/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.