The job details are as follows:

　　What We Do

　　We build on the strength of our research and development expertise and a distinctive, entrepreneurial culture that encourages diversity, innovation, creativity, sustainability, and, simply, fun. Since inception, our mission has been to find a cure for pulmonary arterial hypertension and other life-threatening diseases. Toward this goal we have successfully gained FDA approval for five medicines, we are always conducting new clinical trials, and we are working to create an unlimited supply of manufactured organs for transplantation.

　　We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation (PBC). Our public benefit purpose is to provide a brighter future for patients through (a) the development of novel pharmaceutical therapies; and (b) technologies that expand the availability of transplantable organs. At the same time, we seek to provide our shareholders with superior financial performance and our communities with earth-sensitive energy utilization.

　　Our company was founded by an entrepreneur whose daughter was diagnosed with a life-threatening condition. She sought to find treatment options and a cure for her daughter and patients like her. We are founder-led, and relentless in our pursuit of “medicines for life”. We continue to research and develop treatments for cardiovascular and pulmonary diseases, and other orphan diseases.

　　How you’ll contribute

　　The Pharmacy Operations Associate Director is responsible for managing the day to day operational aspects of our pharmacy programs and ensuring that patients receive the logistical and educational support/resources required to access therapy.

　　Channel Operations – Manage the day-to-day operational performance of our specialty pharmacy network and embedded patient support programs. Establish strong working relationships with SP partners. Partner with trade & distribution, the patient support program, and the FRM team to address non-clinical barriers to accessing therapy.

　　Key Performance Indicators (KPIs) – Establish, monitor, and drive operational program performance to provide the best possible patient experience while starting therapy and continuing therapy

　　Process Improvement – Identify areas of opportunity for program enhancements and new capabilities. Establish goals / objectives and work cross functionally to bring to life.

　　Business Reviews – In partnership with the Trade and Distribution team, facilitate quarterly pharmacy business reviews

　　All other duties as required

　　All Patient Relations activities will be performed in a manner that is consistent with and compliant with all laws and company policies

　　For this role you will need

　　Minimum Requirements

　　Bachelor’s Degree in business, computer science, life sciences or a related field with 12+ years of relevant experience interacting with specialty pharmacies or,

　　Master’s Degree in business, computer science, life sciences or a related field (preferred) with 10+ years of relevant experience interacting with specialty pharmacies

　　7+ years of relevant experience with patient support programs, trade and distribution, or related functions

　　Experience with patient support/experience programs

　　Specialty pharmacy / channel operations data exchange and integration experience

　　Strong communication and interpersonal skills, with the ability to effectively engage with cross-functional teams

　　Demonstrated ability to contribute strategically to program design and continuous improvement efforts with a focus on leveraging the core competencies of SPs as part of the patient experience

　　Demonstrated ability to consume data and reporting, identify trends, and tell a clear story

　　Excellent organizational, project management, and analytical skills to plan, implement, and evaluate pharmacy operations

　　Strong understanding of pharmacy data capabilities / feeds and how they integrate into patient support and FRM processes

　　Strong proficiency with Microsoft Office suite

　　Ability to travel up to 20%

　　Position to be based out of our RTP, NC location.

　　Preferred Qualifications

　　Experience with Salesforce or Healthcloud CRM platforms

　　Experience with Tableau or similar business intelligence tools

　　Rare disease and / or complex therapy administration experience

　　At United Therapeutics, you’ll realize quickly that it is not an ordinary place to work! When you join our company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients.

　　While United Therapeutics does not require vaccination for Covid-19 at this time, we strongly encourage all employees and visitors to remain up to date on vaccinations and boosters to protect one another from illness. Employees working in customer-facing roles must adhere and comply with customers’ credentialing guidelines, which may require vaccination against Covid -19, the influenza virus, and other illnesses that could be harmful to healthcare staff and patients.

　　United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities

　　We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success.

　　We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work.