Buffalo, NY. Jericho Community Health Center. Pharmacy Customer Service Specialist.FT. 1st Shift.

　　The Pharmacy Customer Service Specialist, will be responsible for taking calls from patients and outside parties who will need support and strong communication. The Pharmacy Customer Service Specialist will answer questions or address any concerns patients may have or direct them to the appropriate party. Their duties include handling many inbound and outbound calls, return to stock calls, reminder and general inquiries.

　　QUALIFICATIONS:High School graduate or GED equivalent.Electronic medical record knowledge need preferred (Medent EMR).Knowledge of computers, some medical terminology, procedures and medications.Proven ability to work and participate as a team player.

　　PATIENT CARE:Manage large amounts of inbound calls in a timely manner.Make outbound calls including reminder calls to patients.Attend to patients needs with patience and exemplary listening skills.Must be able to provide detailed documentation in the Medent system and triage/email information to appropriate person.Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.Well versed in documenting properly and utilizing triage reason codes appropriately.Follow communication "scripts" when handling different topics.Transfer calls and reroute incoming inquiries to appropriate staff member or team.Must have the ability to multitask while dealing with patients in the office and on the phone.Run Multiple Screens and programs at the same time.High Level of Customer Service Phone Skills with great attention to detail.Build sustainable relationships and engage patients by going the extra mile.Keep records of all conversations in our call center database in a comprehensible way.Answer multiple phone line systems to schedule new patients for all clinical locations.

　　ADDITIONAL SERVICES:Provide information about available services provided by the clinic.Provide information regarding the community health center.Actively participates as a team member in resolution of problems as they are identified.Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration.Actively participates in maintaining and/or improving quality improvement initiatives.Attend trainings and educational opportunities to remain current in best practices.Maintain compliance with HIPAA guidelines.Attend all team, staff and mandatory organizational training and meetings.

　　Apply Online: https://jrchc.org/careers/