Pharmacy Operations is responsible for ensuring the efficient operations of the Express Scripts Canada pharmacies. This department is responsible for establishing and maintaining corporate standards of quality, productivity and performance in accordance legislative and regulatory requirements. Further, this department is responsible for overseeing the production levels and service standards associated with pharmacy operations.

　　POSITION SUMMARY

　　Express Scripts Canada is actively looking for a Pharmacy Assistant to support the day-to-day operations of the pharmacy operation and be responsible for processing prescriptions through Kroll and responding to and taking action on member requests as appropriate within his/her scope of practice.

　　ESSENTIAL FUNCTIONS:

　　Gather information to create and maintain patient profile including allergies and conditions

　　Accurately process prescriptions through Kroll including third party adjudication

　　Escalate coverage questions to 3rd party adjudicators as necessary

　　Inventory Management (ordering, receiving and shelving)

　　Provide exceptional customer service over the phone

　　Label and prepare prescriptions

　　Manage patient’s billings and accounts receivable

　　QUALIFICATIONS:

　　2 years of recent dispensing experience in a retail pharmacy is essential

　　Working knowledge of third party plans required

　　Excellent written, verbal and oral communication skills,

　　Team player with the ability to work independently

　　Strong customer service focus

　　Strong work ethic and positive attitude is a must

　　Knowledge of pharmaceutical math

　　Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)

　　Proficient in Kroll software

　　Strong interpersonal skills with ability to work independently with minimal supervision

　　Flexible to situations and adaptable to change

　　A thorough understanding of quality assurance and delivery of service excellence

　　Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines

　　Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly

　　Results-oriented paying attention to detail

　　Ability to multi-task

　　Accuracy in Data Entry is mandatory

　　Bilingualism (English and French) is an asset

　　Note: Internal posting will close on February 1, 2024

　　Express Scripts Canada is a Cigna company

　　Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

　　About Express Scripts Canada

　　Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

　　It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

　　We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

　　We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

　　We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

　　If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.