Job Family :

　　Patient Account Representative

　　Travel Required :

　　None

　　Clearance Required :

　　None

　　What You Will Do :

　　The PFS Credit Balance Specialist assists patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns. Identifies priority patient satisfaction issues and suggests recommendations for resolution. Educates patients and their families about patient rights in accordance with state law. May also assist in the handling of patient inquiries, correct/update billing details.

　　Under general supervision and according to established policies and procedures, performs a variety of duties related to processing of overpayments made to UAB Hospital.

　　Duties may include but are not limited to; timely and accurately processing of overpayment requests, post contractual adjustments, write offs, or transfers accordingly to resolve credit balances, resubmits claims and supporting documentation as needed, and communicates with third party payers in response to overpayment requests and/or to obtain insurance hierarchy information.

　　Communicates issues to management timely. Performs other duties as assigned by direct supervisor.

　　What You Will Need :

　　High school diploma or equivalent

　　Two years of related experience and general knowledge of payer-specific or medical billing.

　　What Would Be Nice To Have :

　　Previous experience in working credit balance accounts and processing patient and insurance overpayments.

　　Knowledge of CPT and ICD-9/10 coding

　　Good written and verbal communication skills

　　Basic computer skills

　　What We Offer :

　　Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

　　Benefits include:

　　Medical, Rx, Dental & Vision Insurance

　　Personal and Family Sick Time & Company Paid Holidays

　　Position may be eligible for a discretionary variable incentive bonus

　　Parental Leave

　　401(k) Retirement Plan

　　Basic Life & Supplemental Life

　　Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

　　Short-Term & Long-Term Disability

　　Tuition Reimbursement, Personal Development & Learning Opportunities

　　Skills Development & Certifications

　　Employee Referral Program

　　Corporate Sponsored Events & Community Outreach

　　Emergency Back-Up Childcare Program

　　About Guidehouse

　　Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

　　Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

　　If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

　　Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.