The Animal Rescue League of Iowa (ARL) strives to protect the welfare of animals, preserve the human-animal bond, and prevent the overpopulation of companion animals.

　　As Iowas largest nonprofit animal shelter, we know that achieving this goal requires a diverse, inclusive, and collaborative work environment. If you are passionate about our mission, looking for purpose within an organization, and want to find meaning in your work, we would love for you to bring your talents to our team and make a difference for the animals.

　　We are currently seeking a full-timeCustomer Experience Technicianto join our Pet Help Center team. In this role, you will be the face and/or voice for our furry friends and community by providing the best customer experience. You will play a key role in providing compassionate, empathetic, and friendly interactions with customers, patrons, staff, and volunteers while maintaining a safe and healthy environment. you will be joining a team that works together to create change and provides a meaningful impact every day for the animals and our community.

　　Here's what weask of youto take ourCustomer Experience teamto the next level.

　　High School Diploma or GED (required)2 years' customer service experience (preferred)Valid Driver's License with a satisfactory driving recordExcellent customer service skills, including problem-solving skillsAnimal Handling experience (may do basic evaluations and vaccines)Ability to function in a fast-paced environmentStrong communication skills and openness to changeProficiency in Microsoft Office Suite (Word, Excel, Outlook)Benefits:

　　Paid time offseven paid holidaysHealth, Dental, and VisionDisability Insurance - Short and long-term disabilityLife and ADandD InsuranceAccident and Critical IllnessHSA/FSARetirement: 401(k) and ROTH planAlong with traditional benefits, the ARL employees also receivea variety of other benefitswithin our organization and outside our organization; these benefits include:

　　Employee Assistance Program (EAP)Discounted Pet FoodDiscounted Pet Insurance20% offAnimal House{rel="noopener noreferrer" target="_blank"}purchases - Your pet's favorite place to shop!25% off 4-week training classes for your petsEmployee Veterinary Assistance ProgramFree yearly vaccinationsMicrochips at costHeartworm screening -$5 per petAnnual Heartworm preventative at a costOther services upon request/availability