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　　Job Summary

　　This position follows detailed procedures in the processing of complicated types of personnel actions. One may perform tasks beyond routine clerical such as onboarding, offboarding, special pay and incentive pay requests, and responding to routine questions on policy and procedures. This assistant may be asked to consolidate information from various sources under short deadlines. This level requires extensive knowledge of various application processes. Guidance, and training are provided as needed. This position is responsible for using his/her own judgment in choosing the proper procedure for each task. Completed work receives close technical review from higher-level personnel office employees.

　　Primary Duties

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

　　Conduct effective briefings on basic military HR topics, accessing basic HR automated systems, reviewing documents for completeness and accuracy, identify and resolve discrepancies, and provide timely and courteous customer service.

　　Effectively handle routine customer inquiries via telephone, email and in person; coordinate with supported unit administrative personnel; conduct Soldier interviews; process personnel actions; initiate and process automated checklists; access standard automated systems such as IPPS-A, INPROC/OUTPROC, TRANSPROC, ATRRS; update emergency casualty documents and personnel records; scan and upload document images for electronic filing, perform RAPIDS/DEERS administration and military ID card issuance.

　　Perform as an effective military HR specialist within the confines of military personnel work centers that include Confidential Personnel Records, Information Systems and Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Promotion Processing, Reassignment Processing, Trainee/Student Personnel Actions, Casualty and Line of Duty Management, Strength Management, Career Management, Records Management, Member Profile Management, Administrative Services, Transition Processing, Retirement Services.

　　Follow clearly detailed procedures in performing tasks in a sequential manner.

　　Cross train in all other areas under the contract to act as a back-up supporting staffing shortages or special projects when needed.

　　Additional Responsibilities

　　Collect workload and performance information using established quality control metrics within the HR work center.

　　Screen reassignment rosters and processes military personnel for reassignment.

　　Prepare separation documentation, handle official mail, and maintain local administrative files.

　　Make Identification (ID) tags.

　　Maintain required certifications for job specific accesses.

　　Perform other responsibilities as assigned.

　　Qualifications: Education, Experience, and Certification(s)

　　High school diploma or General Educational Development (GED) required.

　　Must have 1-2 years of experience in Military Human Resources services and Office Administration preferred.

　　Must be able to pass and obtain a government DOD personnel security clearance required.

　　Knowledge, Skills, and Abilities

　　Possess proficiency and knowledge across a variety of military human resources (HR) functional areas preferred.

　　Must have basic knowledge and experience with protecting PII and PHI.

　　Must have knowledge of military related abbreviations and acronyms.

　　Must possess basic knowledge of related HQDA governing directives, miliary HR personnel policies, and installation-level operating procedures.

　　Must possess effective customer service skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities.

　　Must have experience with any Human Resources Information Systems HRIS.

　　Must have effective organizational skills, administration, attention to detail and communication skills both verbal and written.

　　Knowledge of IPPS-A, iPERMS, ATRRS and/or DEERS is a plus.

　　Must be familiar with MS Office (Word, Excel and PowerPoint).

　　Must be customer service oriented.

　　Must be able to organize/monitor/distribute information to the customer independently.

　　Must have the ability to speak before large groups of customers.

　　Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

　　While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

　　Work Environment

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet

　　ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

　　To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s

　　4 Easy Steps to Apply

　　Step 1:Apply online to an open position.

　　If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.

　　Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact

　　Step 3: Submit Comprehensive Release form to a local ServiceSource contact

　　Step 4: Submit Documentation of Disability letter to a local ServiceSource contact

　　Program Outreach Specialists by Location

　　Aurora/Colorado Springs, Colorado

　　(719) 510-2328

　　[email protected]

　　Fort Worth, Texas

　　(571) 455-8541

　　[email protected]

　　Newport News/Fort Eustis, Virginia

　　(757) 503-1222

　　[email protected]

　　Northern Virginia, Washington, DC, Maryland

　　(703) 970-3697

　　[email protected]

　　Northern Virginia/Quantico/Washington, DC – Food Services

　　(571) 455-0195

　　[email protected]

　　St. Louis, Missouri

　　(314) 202-9199

　　[email protected]

　　Boyers, Pennsylvania

　　(571) 455-8541

　　[email protected]

　　North Carolina/Kentucky

　　(910) 826-4699 ext. 4699

　　[email protected]

　　Florida

　　(727) 538-7370

　　[email protected]

　　DE, PA, MD and TX

　　(302) 765-1259

　　[email protected]

　　NOTICE TO APPLICANTS

　　We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

　　We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

　　Do you need a reasonable accommodation to apply to a career opportunity online? Please click here (https://www.servicesource.org/contact-us) to view a list of Regional Office locations. Please ask to speak with Human Resources.

　　PAY TRANSPARENCY POLICY STATEMENT:

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

　　ServiceSource is a leading nonprofit disability resource organization with programs and operations in more than 10 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, Utah, and Virginia. Collectively, the organization serves more than 31 ,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

　　To learn more, you may click on the following video link:

　　https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s

　　What we do