Are you ready for a new and exciting leadership opportunity a fast growing Insurance Brokerage? We invite you to join one of the most successful international logistics organizations here at Nacora. We are looking for a Personal Lines Manager located in Mississauga to join our Insurance Brokerage.

　　Your Role

　　Reporting to the Director of Operations thePersonal Lines Manager is a member of the leadership team. This individual should be highly motivated; detail oriented and maintains strong communication and relationship building skills.

　　Your Responsibilities

　　Lead the Head Office Personal Insurance Service Team, overseeing and supporting clients and team members throughout the entire process, from new business and endorsements to claims and renewal. Handle complex cases and escalations with expertise.

　　Provide strong leadership, guidance, mentorship, and coaching to ensure the team excels in quality, performance, and professional development. Offer technical expertise to both the Personal Insurance service staff and personal lines Executives.

　　Ensure fair work distribution and uphold high client service standards. Conduct regular quality assurance audits to optimize technology usage and streamline processes, contributing to an exceptional client experience.

　　Actively participate in scheduled management meetings and engage in the Company's annual planning process. Provide detailed reports on the current conditions of the personal lines division, covering aspects like growth, retention, and support ratios.

　　Conduct and organize product and insurer training for the broader Personal Lines division. Build and maintain credibility while working effectively with insurer partners and vendors to achieve goals, influence initiatives, and handle insurer audits.

　　Implement performance management for head office staff, consistently measuring and monitoring individual goals. Provide regular reviews and feedback to support continuous improvement.

　　Your Skills and Experiences

　　Bachelors Degree or equivalent experience

　　6+ years recent Personal Insurance experience

　　3+ years Management/Supervisory experience

　　RIBO licensed

　　Completed or enrolled in CAIB/CIP/CRM an asset.

　　Good Reasons to Join

　　We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.

　　Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.