Job Title:

　　People Solutions Business Partner I

　　Job Description

　　The People Solutions Business Partner is responsible for supporting Human Resources strategy by providing expertise and leadership to a region in designing, evaluating, analyzing, implementing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust, ensuring alignment between Human Resources strategy and overall business objectives.

　　Essential Functions/Core Responsibilities

　　• Lead, design, evaluate, analyze, and implement all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management to drive development and execution of short-term strategy and execution of long-term departmental strategy

　　• Serve as a trusted advisor to management, through cross-departmental partnerships, regarding team member performance, management practices, human resource policies, talent management, and compensation

　　• Understand market conditions and best practices and apply to Human Resources philosophy, strategic plans, and organizational changes to ensure Human Resources policies and programs are aligned; partners with stakeholders to develop and implement creative and proactive solutions to remain compliant, competitive, and in alignment with the organization's overall strategies

　　• Lead a regional team in processing and responding to employee concerns and coordinate with appropriate stakeholders, as necessary, may manage escalated concerns or highly-sensitive issues raised by team

　　• Manage facilitation, and may assist with the development, of HR learning sessions, including but not limited to performance management practices, human resource policies, talent management, talent sourcing practices, resource allocation, succession planning, and compensation; may present HR training programs to Leadership Teams

　　• Direct regional team in providing comprehensive analysis of various types of key Human Resources metrics and consult with management and provide recommendations on effective decision making; develop and implement creative and proactive solutions and gauge program effectiveness

　　• Oversee and may conduct investigations on workplace situations, prepare documentary requirements for complex labor-related cases, and represent the company in legal matters, as required; with a focus on issue resolution within assigned region

　　• May serve as Human Resources Lead on large-scale projects being conducted across the organization

　　• Proactively maintain and apply working knowledge of progressive Human Resources practices, to evaluate programs against trends and advancements and develop recommendations and drive execution of changes and improvements to address business issues

　　• Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization

　　Candidate Profile

　　Significant Progressive Management and team leadership experience within a high-volume/fast-paced setting

　　• Demonstrated extensive knowledge and understanding of human resources laws, processes and procedures relating to staffing, employee relations, and payroll within a contact centre environment

　　• Credibility and confidence to make an immediate impact at all levels within organization. Excellent Interpersonal and organizational skills and a ‘can do’ proactive attitude are essential

　　• University Degree Preferred

　　• Experience with Workday preferred

　　• Excellent communication skills, both written and verbal skills; ability to effectively present information to internal and external associates

　　• Advanced Microsoft Office skills

　　• Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment

　　• Demonstrated ability to mentor, coach and provide direction to a team of employees

　　• Demonstrated ability to take initiative and ownership with focus on continuous improvement

　　• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team

　　• Demonstrated ability to comprehend, analyze, and interpret

　　Career Framework Role

　　• Provides leadership to managers, supervisors and/or professional staff

　　• Is accountable for the performance and results of multiple related units

　　• Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities

　　• Controls resources and policy formation in area of responsibility

　　• Decisions are guided by resource availability and functional objectives

　　• Develops and administers performance requirements; may have budget responsibilities

　　Location:

　　USA, Arnold, MO

　　Language Requirements:

　　Time Type:

　　Full time

　　Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

　　If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

　　Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

　　For more information regarding your EEO rights as an applicant, please visit the following websites:

　　•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

　　•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

　　To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

　　If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .