Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

　　The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

　　We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

　　It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

　　SUMMARY:

　　The Pending Applications Supervisor is a key member of the Pending Applications Operations team, responsible for the efficient and accurate onboarding of loan and savings accounts. This role oversees a team of 20+ associates, ensuring they meet performance goals and deliver exceptional customer service. The ideal candidate will possess extensive knowledge of banking systems and processes, have a proven track record of process improvement, and be a skilled leader and communicator.

　　PRINCIPAL DUTIES AND RESPONSIBILITIES

　　Team Management:

　　Provide direct supervision to a team of 20+ associates involved in loan and savings onboarding.

　　Conduct performance reviews, provide ongoing coaching and development, and foster a positive and productive work environment.

　　Recruit, interview, and onboard new team members.

　　Address team member concerns and resolve performance issues.

　　Delegate tasks effectively and ensure workloads are balanced.

　　Process Management:

　　Ensure all loan and savings accounts are onboarded efficiently and accurately.

　　Monitor workflows and identify areas for improvement.

　　Develop and implement new processes and procedures to optimize efficiency and accuracy.

　　Maintain accurate and detailed records of all loan and savings account activity.

　　Analyze operational data and prepare reports for senior management.

　　System Expertise:

　　Possess a strong understanding of loan and savings account processing systems.

　　Train team members on system usage and troubleshoot any technical issues.

　　Collaborate with IT to identify and implement system enhancements.

　　Support & Compliance:

　　Provide support to the AVP of Loans Operations as needed.

　　Ensure compliance with all relevant laws and regulations.

　　Stay up-to-date on industry trends and best practices.

　　Participate in special projects and initiatives as assigned.

　　Customer Service:

　　Maintain a positive and professional demeanor at all times.

　　Resolve customer inquiries and complaints promptly and efficiently.

　　Escalate complex issues to Management as needed.

　　POSITION SPECIFICATIONS:

　　Bachelor's degree in Business Administration, Finance, or a related field preferred.

　　5+ years of experience in banking operations, preferably with a focus on loan and savings onboarding.

　　Proven leadership and supervisory skills.

　　Excellent communication and interpersonal skills.

　　Strong analytical and problem-solving skills.

　　Proficient in Microsoft Office Suite and other relevant software.

　　Ability to work independently and as part of a team.

　　Detail-oriented and highly organized.

　　Commitment to providing exceptional customer service.

　　EOE STATEMENT

　　We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

　　CCPA DISCLOSURE

　　Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.