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Peer Support Specialist III (Telephone Recovery Support - TRS)

Peer Support Specialist III (Telephone Recovery Support - TRS)-March 2024

Piscataway

Mar 31, 2026

About Peer Support Specialist III (Telephone Recovery Support - TRS)

　　Position Details

　　Position Information

Recruitment/Posting Title	Peer Support Specialist III (Telephone Recovery Support - TRS)
Job Category	Staff & Executive - Healthcare - Medical and Patient Services
Department	UBHC-Outpatient Admin
Overview	Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC's 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Peer Support Specialist III for the Managed Care Services - Telephone Recovery Support Program in University Behavioral Health Care.Performs functions in support of the Unit's mission providing person centered, culturally competent, and "consumer friendly" services to individuals who contact the Call Center. Communicates with Telephone Recovery Support Program (TRS) participants regarding addiction treatment and recovery support services via telephone, email, text and regular mail, requests for service. Undertakes review of the service needs of the TRS participant caller and responds by offering peer support and appropriate referrals to community resources.Among the key duties of this position are the following: Engages program participants in a collaborative and caring relationship. Uses his/her own lived experiences with substance abuse and mental health recovery as a vehicle to establish rapport and build relationships with the consumer and/or family member. Works with consumers to support and strengthen their capacity to engage in their personal recovery. Assisting as needed, in identifying resources for the recoveree in terms of housing, transportation, training programs, employment services and recovery support groups in the consumers' geographic area. Educating the recoveree on how to appropriately navigate treatment, social service and recovery support systems, which may include but are not limited to accessing local resources such as 12-step meetings, food pantries, sober houses and detox, if needed. Maintains a working knowledge of available resources in the community and communicates same to team and the consumer. Acts as a liaison to community resources and assist consumers using these resources to enhance independent living skills and self-sufficiency.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Rotating
Work Arrangement
FLSA	Nonexempt
Grade	1775
Position Salary
Annual Minimum Salary	24.130
Annual Mid Range Salary	24.630
Annual Maximum Salary	25.370
Standard Hours	40.00
Union Description	Teamsters, Local 97
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	PERS

　　Qualifications

Minimum Education and Experience	High School diploma or equivalent. At least three (3) years of experience working in social or a healthcare field, preferably with substance abuse or mental health. Required to have at least two (2) years of experience in the guiding principles of recovery and lived experience with the target population.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Demonstrated ability to work independently and as a team. Demonstrated ability to use a computer to record services and other basic office functions. Demonstrated ability to work independently and as a member of a team.
Preferred Qualifications	Associate's Degree. Supportive counseling and/or mental health information and referral services experience preferred. Bilingual skills (Spanish/English).
Equipment Utilized
Physical Demands and Work Environment	Physical Demands: Ability to speak clearly and write proficiently. Hearing is essential. The ability to focus on the task at hand despite numerous interruptions. Must be able to sit for extended periods of time and document into an electronic contact record. May be required to lift up to 20lbs. Work Environment: Handles phone requests under time and decision-making pressure. Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Handles emergency or crisis situations.
Special Conditions	May be required to work holiday's, nights and weekends.

　　Posting Details

Posting Number	23ST3193
Posting Open Date
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Piscataway (RBHS)
City	Piscataway
State	NJ
Location Details

　　Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings.

　　Immunization Requirements Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

　　Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

　　It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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