PART-TIME

　　Peer Recovery Engagement Specialist – Bilingual

　　Who We Are

　　CHESS Health, based in Rochester, NY, is a rapidly growing healthcare technology, software and services company focused on addressing the crisis of substance use disorder (SUD). CHESS is the developer of a smartphone app, Connections, used by individuals in treatment for and recovery from SUD. The platform consists of three products: ePrevention eIntervention, and eRecovery. These products include smartphone applications for patients, their families, and their care team, web-based referral management, digital cognitive behavioral therapy lessons, as well as an analytics and benchmarking engine. CHESS Health customers also include SUD treatment providers, state and local governments, and health plans.

　　The Position

　　CHESS is looking for peer recovery engagement specialists who have a passion for helping others who are seeking to recover or sustain their recovery. A requirement for the role is to have real-life, personal experience with drug/alcohol addiction and recovery and a passion for helping others who are seeking to recover or sustain their recovery.

　　The role of the Peer Recovery Engagement Specialist is to support individuals and the entire online peer community via our mobile app by:

　　Leading and moderating online discussion groups and video-based peer support groups

　　Moderating the social wall posts

　　Congratulating and messaging individuals regarding recovery milestones

　　Offering encouragement to individuals as needed

　　Guiding individuals to the many features of the App that are most relevant for them

　　Researching and finding new audio, video, and written content that can be uploaded to the Discover section of the App

　　Researching and finding new recovery resources and resources that address social determinants of health that can be uploaded to the Discover section of the App

　　Providing feedback to the developers and product managers on app functionality

　　Escalating issues to providers, per a written escalation plan, as necessary

　　Utilizing analytics to measure effective digital engagement

　　Sharing ideas and developing engagement strategies with CHESS team members

　　Developing discussion prompts related to recovery, motivation, self-improvement, and mental wellness

　　Work Schedule, Location, and Compensation

　　The position is part-time, with the following schedule options reflected Eastern Standard Time

　　Priority need and first preference for candidates who can work: Wednesday, Thursday, Friday: 8am to 1pm and Saturday: 8am to 5pm or 1pm to 10pm

　　Potential consideration for candidates who can work: Saturday 8am to 5pm or 1pm to 10pm; Sunday 5pm to 10pm, Monday 8am to 1pm and Tuesday 5pm to 10pm

　　The position will work remotely from a dedicated home office

　　The position pays $24.00/hr. if currently PRSS-certified or $20.00/hr. if not currently PRSS-certified

　　Your Value Proposition

　　The role of Peer Recovery Engagement Specialist requires:

　　Several years of lived experience with SUD addiction and recovery

　　Must possess certification – i.e. a Certified Peer Recovery Specialist (CPRS)

　　Bilingual in Spanish and English, both written and verbal

　　Live a healthy lifestyle and able to discuss activities for individuals to engage in

　　Attended formal peer recovery specialist training

　　Experience required with care coordination, working on a multidisciplinary team, smartphone, web-based, and Microsoft Office applications

　　Excellent written and verbal communication, exhibiting an authentic voice

　　Empathy, with the ability to read something unpleasant from an individual and “be ok with it” or access supervision if triggering

　　Relationship-building; ability to find creative ways to engage individuals, easily make conversation with people (not scripted discussions), and ask open-ended questions

　　High energy with an outgoing personality, positive outlook on life, and ability to find success/positives in difficult situations

　　A person-centric/customer-centric approach to your work

　　Embrace flexibility to create positive change

　　Excellent organizational skills, and able to balance supporting multiple customers simultaneously

　　Willingness to be a team player in supporting colleagues, sharing best practices, and contributing ideas to make colleagues, CHESS Health, and its customers more successful

　　Experience with hospital-based peer work is a plus, but not required

　　Our Value Proposition

　　Competitive compensation and benefits, including a company-paid employee health plan option effective your first day of employment

　　Opportunities to provide new and innovative solutions to business challenges

　　Our teams ensure every customer interaction is exceptional; as such, you will be the driving force behind our high-level customer interaction

　　A collaborative work environment, where you will be surrounded by highly motivated and passionate people all working together toward the same goal

　　CHESS Health is an Equal Opportunity Employer and prohibits discrimination of any kind during the hiring process, including but not limited to discrimination based on race, color, sex, disability, protected Veteran status, nationality, religion, age, pregnancy, sexual orientation, gender identity, genetic information, or any other non-merit-based factor. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process and to perform essential job functions. Please contact us to request an accommodation.