Description

COMPUTER REPAIR TECHNICIAN, LIFECYCLE SERVICES DIVISION

Reporting to the Depot Supervisor, the COMPUTER REPAIR TECHNICIAN supports our customer's technology devices by keeping them repaired (break-fix). The Configuration Center handles technology repair services, device management and post deployment support services.

Our Technicians replace laptop: hard drives, motherboards, LCD screens, Cameras, speakers, and keyboards etc.

Duties and responsibilities

Accurately diagnose and repair technology devices to working condition for our customers.

Follow instructions and accurately record repairs and close tickets.

Responsible for ensuring the highest level of quality service

Label and clean computers as needed.

Maintain a clean workstation.

Maintain a professional appearance.

General knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Turn in all paperwork received from deliveries.

Additional tasks as deemed necessary by manager to meet business requirements.

Preferred Candidates

Comptia A+ certification is preferred

Technical Repair Coursework (ECPI, etc.)

2 years associate degree or relevant experience

Hourly/Non-exempt

Requirements

Skills and Abilities Requested

Basic knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Basic knowledge of Windows and Chrome OS

Ability to troubleshoot a variety of computer issues

Ability to accurately provide troubleshooting notes to show diagnostic steps

Must be able to lift at least 50 lbs. with no restrictions.

High school diploma/GED Required

Ability to label and clean computers as needed

Excellent time management skills

Ability to maintain a professional appearance at all times

Ability to work as team in a professional environment

Ability to accurately and legibly fill out repair tickets

Ability to prioritize multiple tasks

Strong attention to detail with focus on quality

Excellent interpersonal and communications skills

Able to positively interface with employees, customers, and vendors

Ability to work within a team

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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