UPMC is looking to add a PC Consultant to their team. This will be a Full-Time position and will be On-Site.

　　Description

　　Under the direction of management and more senior members of the team, the PC Consultant - Intermediate will provide day to day hardware support for the UPMC community end user computing and printer devices. This support will involve hardware evaluation, troubleshooting and repair for printers and computers throughout the enterprise.

　　Responsibilities:

　　Provide third level support for problem requests escalated by the ISD Help Desk and/or PC Support and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ISD Help Desk/PC Support and/or end user, regarding problem status until resolved. Document request status and resolution activities, as directed.

　　Ability to manage time, tickets, and workload under the direction of leadership

　　Draws on IT knowledge, previous experience, and other resources to independently resolve issues.

　　Follow procedures for documentation of Break Fix services to the UPMC end user community. Update all project management and time tracking tools accordingly.

　　Work directly with vendors and their systems for part orders and returns

　　Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.

　　Responsible for continuous self-study, trainings, certifications, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management for development and effectively incorporates feedback into work and behaviors.

　　Actively participate in technical mentorship by senior level team members.

　　Provide service to ISD client community, patients, families, and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.

　　Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.

　　Manage small projects with guidance of leadership and senior team members.

　　Qualifications

　　· Typically has 2+ years of desktop support and desktop support practices.

　　· Must be willing and able to report for work at various UPMC facilities.

　　· Ability to perform standard/advanced IT procedures and protocols.

　　· Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC.

　　· Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.

　　Preferred Qualifications

　　· PC Troubleshooting experience.

　　· Previous work with and knowledge of Printers, scanners, and network connectivity.

　　· How to troubleshoot Operating System-level issues, tablets and laptops, mobile device troubleshooting, etc.

　　Licensure, Certifications, and Clearances:

　　· Act 34 with renewal

　　UPMC is an Equal Opportunity Employer/Disability/Veteran