Notice to Applicants: We value your privacy and security. At GoCo, we do not request any Personally Identifiable Information (PII), such as Social Security numbers or bank details, during our application process. Applicants are encouraged to apply directly from our certified, secured careers page: https://www.goco.io/careers#open-positions .

Our mission at GoCo is to help small businesses spend less time on manual, HR tasks, so they can focus on growing happier, more productive teams. Backed by notable investors such as Salesforce Ventures and named one of the best places to work in Houston, we’re a close-knit team driven by honesty, hard work, fun and creativity. At GoCo every team member has a big impact on our business, and on the world!

About this role:

As a Payroll Analyst within our Client Success Department, you will manage the entry and update of payroll data across diverse systems, ensuring accuracy and seamless integration. Your role involves engaging directly with clients to resolve discrepancies and understand their unique system configurations. You will perform detailed audits and quality assurance checks to uphold high standards of data integrity and efficiency. Collaborating with senior team members, you will refine data processing workflows and contribute to the development of training materials, while ensuring strict compliance with legal and security protocols.

What will I be doing?

Engage with clients to clarify data discrepancies and understand their system configurations, ensuring accurate and efficient data.

Daily entry and updating of payroll data across various systems, adapting to different formats for seamless integration.

Perform quality assurances (QAs) of payroll data to maintain high standards of integrity and accuracy.

Conduct detailed audits to identify and correct (or communicate) discrepancies or inconsistencies in payroll data, upholding quality standards.

Collaborate with customer and internal support teams to troubleshoot data discrepancies, offering support for complex inquiries.

View and analyze customer inquiries that leverage knowledge of payroll, the GoCo platform, and GoCo partners to hit resolutions within SLA. 

Continuously assess and refine processes and workflows to improve efficiency and accuracy, providing feedback to Payroll Department leadership. 

Contribute to the creation and updating of procedural documents, guides, and training materials to promote best practices in payroll data management.

Maintain strict adherence to legal requirements and security protocols, ensuring the confidentiality and integrity of all payroll information. 

Necessary Skills, Experience Education 

1-2 years of experience in payroll, HR, or a similar data entry role

Meticulous with data to ensure accuracy and integrity.

Familiarity with various payroll systems beyond our own SaaS HRIS product, adapting quickly to different platforms.

Excellent interpersonal and written communication skills for effective client interactions.

Capable of identifying issues and formulating effective solutions swiftly.

Strong skills in Microsoft Excel for data analysis and reporting.

Maintains an extremely high level of confidentiality, professionalism, and integrity.

Ability to catch on quickly and thrive in a very fast-paced environment.

Ability to work autonomously and independently.

Collaborative, positive attitude, and self-motivated.

Benefits and Perks

Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more

Equity/Stock options

Flexible paid time off

Paid parental leave

More reading, for your leisure

A normal work day at GoCo hardly feels like work at all. We love to push the limits utilizing the latest modern tech and take pride in delivering to our users a platform that is delightful, intuitive and beautiful. Personal learning and growth is also a key ingredient to GoCo’s culture. Managers act as mentors helping guide each team member in achieving their goals. If you’re a passionate, hard-working person wanting to make a big impact in their workplace, then we’d be delighted to work with you!

You can learn more about our culture, mission, and perks here: https://www.goco.io/careers/

If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.

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