HHHN Mission

To provide the best health care, and access to that care, for everyone in our communities.

HHHN Vision

To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships

Proposed Schedule: 40 hours per week. Monday-Friday 7am-3:30pm

Note: This is a remote position but must live within commuting distance to the Administrative Building in Queensbury, NY.

Position Summary:

The Patient Support Services Representative is responsible for patient phone calls, insurance correspondence, identifying billing trends and all other duties as assigned.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

Support all inquiries both internally and externally in a professional, courteous manner following HIPAA guidelines

Support data quality by verifying accuracy of demographic and insurance information

Support Network staff through verbal or written communication and education as needed, providing knowledge of participating insurances, eligibility status, claims inquiries, and adjustments or appeals.

Oversee hold, MGRHOLD, and other buckets assigned by manager

Oversee correspondence dashboard, unpostable accounts, faxes, and mail

Understand the refund processes by carrier to facilitate credit balances in accordance with Network policy

Works with insurance companies and patients on claims resolution, keeping current on changes with all companies. This includes but is not limited to calling insurances and working with provider relations representatives, collecting, and posting insurance payments, and completing deposits.

Answer all correspondence both internally and externally regarding billing issues.

Liaise with all collection, coding, and billing vendors

Enthusiastically support the Mission, Vision, and Core Values of Hudson Headwaters Health Network.

Perform additional duties and special projects as assigned

Qualifications: The requirements listed below are representative of the knowledge, skill, and ability to perform the essential functions:

High school diploma or general education degree (GED)

At least three years billing experience or equivalent combination of education and experience

Certified Professional Coder preferred but not required

Strong customer service skills

Strong organizational skills

Ability to work with a variety of groups (managers, patients, insurance reps, other departments)

Ability to interact in a professional and efficient manner

Excellent computer skills, proficient in Excel and Word, Athena a plus

The pay rate for this position is $18.50/hour