Patient Services Specialist (Regular Part-Time or Full-Time)

　　North Tonawanda, NY (http://maps.google.com/maps?q=15+Webster+St+North+Tonawanda+NY+USA+14120) • Health Services

　　Job Type

　　Full-time, Part-time

　　Description

　　Patient Services Specialist(Regular Full-Time or Part-Time)North Tonawanda, NY

　　Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment.No matter what.

　　Diversity and inclusion are core values at Planned Parenthood of Central and Western New York (PPCWNY). PPCWNY recruits exceptional and diverse staff. PPCWNY strives to develop staff into leaders for a diverse and global workplace.

　　In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, thePatient Services Specialistwill be responsible for greeting patients, verifying patient demographic information, checking patients in/out of NextGen computer system, verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program.

　　Essential Functions

　　Greets patients, visitors, and colleagues in a friendly, courteous, and professional manner

　　Operates telephones efficiently by promptly answering, screening calls and referring callers appropriately, and recording and delivering messages as necessary

　　Addresses patient concerns in a prompt, courteous, confidential, and caring manner

　　Maintains a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulations

　　Schedules, confirms and reschedules patient appointments as needed in a timely, efficient manner

　　Verifies and/or creates patient demographic and insurance information in the Electronic Practice Management (EPM) system to assure timely and accurate billing

　　Verifies and/or generates required consents in EPM such as, but not limited to, Request for Medical Services and the Payment Arrangement – Insurance form

　　Verifies insurance eligibility and coverage prior to services being rendered

　　Requests photo identification and insurance information from patients in accordance with our policy

　　Interfaces with Phreesia to check in and register patients

　　Assesses patients for their placement on a Discount Fee Schedule

　　Requests income information from patients by completing the appropriate documentation

　　Assesses eligibility and screens patients for grants and other payment sources, such as but not limited to: Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program

　　Assists patients with completion of insurance forms as necessary; assists in obtaining necessary program eligibility documentation, if necessary

　　Collects payment and informs client of any outstanding financial responsibility

　　Verifies checks, credit cards, and debit cards, as outlined in procedures; provide patient with a payment receipt

　　Provides emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance with company policy and procedure

　　Reviews charges for completeness and accuracy; enters client visit record (CVR) data into EPM

　　Follows appropriate cash handling procedures

　　Faxes and/or scans medical records requests and paperwork, as directed

　　Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others

　　Requirements

　　Applicants must possess the following qualifications (or equivalent combination of education and experience):

　　Education—

　　High School Diploma or GEDExperience—

　　1-3 years of experience in healthcare preferred; experience in customer service desirableKnowledge, Skills, & Abilities—

　　Must be able to handle client information discreetly

　　Must be organized, able to prioritize tasks and handle multiple projects

　　Must have excellent customer service and communication skills and be comfortable with multi-tasking

　　Proficiency in MS Office (Word, Excel, Email) is required with ability to work between multiple computer screens

　　Ability to work independently

　　Bilingual would be beneficial

　　Must be able to work a flexible schedule with ability to travel to multiple sites when needed

　　Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked

　　Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities

　　Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili

　　A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

　　Physical Requirements

　　Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation

　　Ability to travel to all agency locations as assigned

　　Work ScheduleThis is a regular part-time (22-30 hours) or full-time (37.5 hours) position. Days may vary Monday-Friday with rotating Saturdays required.

　　Benefits & CompensationAt PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $16.50 to $19.18/hour. Actual compensation will be determined by experience and other factors permitted by law.

　　In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!

　　Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

　　We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.

　　Salary Description

　　$16.50 to $19.18/hour