Careers that Change Lives

　　The Patient Service Representative is responsible for providing remote technical support (phone, e-mail) for the Neuromodulation and Pelvic Health Operating Units and is the central point of contact for patients that have product technical questions. This includes answering patient questions about living with a neurostimulator/pump, troubleshooting, and replacing malfunctioning equipment as well as assisting healthcare professionals and Medtronic representatives with their technical questions.

　　At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Patient & Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East and Africa.

　　A Day in the Life

　　Your main tasks and responsibilities include:

　　• Providing world class technical support to our patients and customers.

　　• Serving as a liaison between patients and our technical and marketing partners.

　　• Performing technical activities requiring considerable judgement and having ownership of projects.

　　• Ensuring all documentation/system entries are fully complete.

　　• Connecting easily with the stakeholders and is customer focused.

　　• Collaborating effectively with various teams to improve and expand our services and processes.

　　Must Haves

　　• Excellent communication skills in English and German via phone and e-mail

　　• Strong analytical and problem-solving skills that are balanced with speed and effectiveness

　　• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments

　　• Strong attention to detail and accuracy

　　• A respected team player with strong interpersonal skills, who’s able to establish relationships with colleagues in other countries and departments

　　Nice to Haves

　　• Experience with working in a medical technical environment or in a technical support contact center

　　• Experience with analyzing technical issues and processes for continuous improvement

　　• Fluency in another language

　　• Proficiency in Microsoft Office

　　• Experience with Service Now

　　We Offer

　　We offer a competitive salary and benefits package to all our employees:

　　• Flexible working environment

　　• Annual Incentive Plan % depending on company results

　　• Pension scheme and group discount on healthcare insurance

　　• Training possibilities via Cornerstone/Skills Lab

　　• Employee Assistance Program and Recognize! (our global recognition program)

　　Our commitment

　　Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

　　We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.

　　Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

　　About Medtronic

　　Bold thinking. Bolder actions. We are Medtronic.

　　We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

　　In everything we do, we are engineering the extraordinary .

　　Your Answer

　　Is this the position you were waiting for? Then please apply directly via the apply button!

　　#LI-Hybrid

　　It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.