POSITION SUMMARY

　　To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.

　　PRIMARY ACCOUNTABILITIES

　　Responds to customer’s needs in a timely and professional manner

　　Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages

　　Facilitates patient appointments and referrals in a timely, efficient, and friendly manner

　　Obtains demographic and insurance information from patient and inputs data accurately into the patient management system

　　Obtains required signatures on consents and distribute patient information and compliance literature

　　Verifies patient’s insurance eligibility utilizing assigned tools, updates information in patient’s account as needed

　　Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient

　　Collects all current and past-due patient responsibility balances prior to services being rendered

　　Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system

　　Prepares the next day’s work for all scheduled patients

　　MINIMUM QUALIFICATIONS

　　• Education: High School diploma or equivalent

　　• Work Experience:.1 year customer service experience

　　• Knowledge/Skills/Abilities: Working knowledge of Microsoft Office applications, organizational and communication skills, excellent customer service skills

　　PREFERRED QUALIFICATIONS

　　• Certification: CPR Certification

　　• Knowledge/Skills/Abilities: General knowledge of healthcare terminology and abbreviations, previous healthcare experience

　　PHYSICAL REQUIREMENTSSedentary

　　• Majority of time involves sitting or standing; occasional walking, bending, stooping

　　• Long periods of computer time or at workstation

　　• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.

　　• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise

　　• Communicating with others to exchange information.

　　• Visual acuity and hand-eye coordination to perform tasks

　　• Workspace may vary from open to confined, on site or remote

　　• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle

　　Job: *Clinic Clerical Support

　　Organization: *Health First Medical Group LLC

　　Title: Patient Services Representative - Medical Receptionist - HRMC Cardiothoracic Surgery

　　Location: Florida - Brevard County-Melbourne

　　Requisition ID: 070210